IT Support Engineer (Level III)
Location: Durham, NC
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer (Level III) Job DescriptionWe are seeking a highly skilled and experienced IT Support Engineer (Level III) to join our team on a full-time basis in Durham, NC. As an IT Support Engineer (Level III), you will play a crucial role in delivering advanced technology solutions, supporting clients, and ensuring the ongoing reliability and security of IT environments. This position is ideal for professionals who possess both strong technical expertise and exceptional interpersonal communication abilities, and who are passionate about implementing technology that enables business success.
Responsibilities- Collaborate with the sales team to provide comprehensive pre- and post-sales technical support, including conducting discovery meetings, site visits, drafting proposals and presentations, performing technical assessments, assisting with implementation, and managing ongoing technical accounts.
- Deploy and manage Windows Servers and Active Directory environments, ensuring optimal configuration and security.
- Design, implement, and troubleshoot Local Area Networks (LANs) to support robust business operations.
- Implement and monitor network security protocols to protect client data and IT assets.
- Optimize and maintain network software and hardware for maximum efficiency and reliability.
- Build and deploy file servers and cloud computing solutions tailored to client needs.
- Configure and deploy Voice Over IP (VOIP) solutions to enhance communication infrastructure.
- Conduct advanced troubleshooting of network infrastructure issues, ensuring issues are resolved in a timely manner.
- Manage Microsoft Exchange Server environments, maintaining email security and reliability.
- Support telephone system solutions to facilitate seamless client communications.
- Monitor alert systems and respond according to established guidelines, ensuring continuous system availability.
- Utilize event logs and system messages to diagnose and repair technical issues.
- Receive and resolve escalated service requests that require advanced technical expertise.
- Manage onboarding processes for new users, ensuring a smooth integration into IT systems.
- At least four years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory in a professional environment.
- Minimum of three years working in a client-facing role, such as sales engineering, providing technical guidance and support to clients.
- Excellent verbal and written communication skills, with the ability to engage clients at a business level and understand their technology needs and challenges.
- Strong organizational and time-management abilities to handle multiple projects and priorities efficiently.
- Proven experience writing technical proposals and implementing IT solutions to address business requirements.
- Demonstrated results-oriented, self-motivated, energetic, and reliable approach; able to work collaboratively as part of a team.
- Comprehensive understanding of technology and business productivity systems and their application to client environments.
- Advanced problem-solving capabilities, outstanding customer service skills, and proficiency in multi-tasking and organization.
- Experience with Remote Monitoring and Management (RMM) tools such as Kaseya or ConnectWise is a plus.
- Familiarity with Professional Services Automation (PSA) ticketing software solutions, such as Autotask, is highly desirable.
- Previous experience working in a Managed Service Provider (MSP) environment is a major advantage.
- CompTIA Network+ (Net+) and/or CompTIA Security+ certification.
- MCSA (Microsoft Certified Systems Administrator), MCSE (Microsoft Certified Systems Engineer/Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications such as CCNA or CCIE are considered a strong asset.
As an IT Support Engineer (Level III) in Durham, NC, you will benefit from a dynamic and collaborative work environment with opportunities for professional growth and ongoing training. Working in this vibrant area offers access to a thriving technology community and a range of career development resources. We are committed to providing challenging projects and a positive workplace culture for all employees.