IT Support Engineer (Level III)
Location: Atlanta, GA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer (Level III) Job OverviewWe are seeking an experienced and highly skilled IT Support Engineer (Level III) for a full-time position in Atlanta, GA. As an integral member of a leading IT solutions company, you will leverage your advanced technical expertise and strong client communication abilities to help design, implement, and support technology solutions that address client business needs. This IT Support Engineer (Level III) role is ideal for professionals who enjoy solving complex technical challenges and providing outstanding service in a dynamic, client-focused environment.
Responsibilities- Collaborate with the sales team to provide both pre- and post-sales technical support, including participating in discovery meetings, site visits, proposals, presentations, technical assessments, solution implementation, and ongoing technical account management for clients in Atlanta, GA.
- Deploy, configure, and manage Windows Servers and Active Directory within various client environments, ensuring high availability and security compliance.
- Design, implement, and maintain Local Area Networks (LANs) to meet business requirements.
- Implement and monitor robust network security measures, adhering to industry best practices and company standards.
- Optimize and maintain both network software and hardware to maximize efficiency and reliability.
- Build, deploy, and support file servers and cloud computing solutions to enhance client productivity and data accessibility.
- Configure and deploy Voice over IP (VOIP) solutions for business communication needs.
- Troubleshoot and resolve complex network infrastructure issues, ensuring minimal downtime for clients.
- Manage and support Microsoft Exchange Server to maintain smooth email and collaboration operations.
- Provide support for business telephone solutions, addressing both hardware and software components.
- Monitor system alerts and take appropriate actions in accordance with established guidelines.
- Interpret event log messages to diagnose and repair technical problems efficiently.
- Handle escalated service requests that require advanced technical expertise and enhanced response times.
- Assist with onboarding new users, ensuring seamless integration into client IT systems.
- Minimum of four years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory in a professional setting.
- At least three years of experience working in a client-facing environment, such as sales engineering, providing technical solutions and support.
- Demonstrated excellence in verbal and written communication, with the ability to discuss technical issues at a business level and address client needs effectively in Atlanta, GA.
- Superior organizational and time-management skills, with the ability to manage multiple tasks and priorities simultaneously.
- Proven experience in writing proposals and implementing technical solutions aligned with business objectives.
- Self-motivated, results-oriented, and reliable professional who thrives in a team environment.
- Strong understanding of technology and business productivity systems relevant to the IT Support Engineer (Level III) role.
- Experience with Remote Monitoring and Management (RMM) tools is considered a plus.
- Exceptional problem-solving abilities, customer service orientation, and capacity to deliver high-quality solutions under pressure.
- Sales training experience is advantageous.
- Prior experience working in a Managed Service Provider (MSP) environment is highly desirable.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- Microsoft certifications such as MCSA (Microsoft Certified Systems Administrator), MCSE (Microsoft Certified Systems Engineer), MCITP (Microsoft Certified IT Professional), or Microsoft Certified Solutions Expert.
- Cisco certifications such as CCNA or CCIE are considered a significant asset.
This IT Support Engineer (Level III) position offers challenging work, ongoing training, and opportunities for career advancement within a supportive and collaborative work environment. Located in Atlanta, GA, you will benefit from being part of a thriving tech community with access to a wide range of professional growth and networking opportunities.
Equal Employment OpportunityOur client is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.