IT Support Engineer III (MSP)
Location: Rockwall, TX
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer III (MSP) Job SummaryWe are seeking an experienced IT Support Engineer III (MSP) to join a leading managed services provider (MSP) on a full-time basis in Rockwall, TX. The IT Support Engineer III (MSP) plays a critical role in providing advanced technical support, network management, and client-facing solutions. This position is ideal for professionals who have demonstrated expertise in networking, Windows Server environments, and cloud computing, and who possess exceptional communication skills for working with clients and internal teams. The full-time opportunity in Rockwall, TX, offers a dynamic work environment with potential for career growth and ongoing learning.
Responsibilities- Collaborate with sales teams to provide both pre- and post-sales technical support, including discovery meetings, site visits, technical assessments, and client presentations.
- Deploy and manage Windows Servers and administer Active Directory environments to ensure secure and reliable operations.
- Design, implement, and maintain Local Area Networks (LANs) for diverse client environments.
- Implement and monitor network security protocols and systems to protect client data and infrastructure.
- Optimize and maintain network software and hardware, ensuring maximum uptime and performance.
- Build, configure, and deploy file servers and cloud computing solutions tailored to client business needs.
- Configure and deploy VOIP communication solutions for reliable telephony and unified communications.
- Perform advanced troubleshooting for network infrastructure and escalate complex service requests as necessary.
- Manage Microsoft Exchange Server environments, including configuration, maintenance, and troubleshooting.
- Support deployment and maintenance of telephone solutions for business clients.
- Monitor alert systems and respond according to established guidelines to maintain service levels.
- Analyze system event logs to identify and resolve technical issues proactively.
- Handle escalated service requests that require enhanced technical expertise and prompt resolution.
- Guide new user onboarding processes, ensuring seamless integration into client networks.
- Previous experience working in a managed services provider (MSP) environment is required.
- Minimum of four years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange Server, and Active Directory.
- At least three years of client-facing experience in environments such as sales engineering.
- Demonstrated excellence in verbal and written communication, with the ability to interact confidently with clients to understand and resolve their technology needs.
- Strong organizational and time-management skills to manage multiple projects and priorities effectively.
- Experience writing technical proposals and implementing solutions to meet diverse business requirements.
- Self-motivated, results-driven, professional, reliable, and able to contribute effectively to a team environment.
- Comprehensive understanding of technology solutions and business productivity systems.
- Experience with RMM (Remote Monitoring and Management) platforms.
- Exceptional problem-solving skills, outstanding customer service abilities, and the capacity to multitask efficiently.
- Sales training experience is considered a plus.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- Microsoft certifications such as MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Solutions Engineer/Expert), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications such as CCNA (Cisco Certified Network Associate) or CCIE (Cisco Certified Internetwork Expert) are highly valued.
Rockwall, TX, offers a vibrant and growing business community, providing an excellent atmosphere for IT professionals to advance their careers in a supportive and innovative environment.
Career OpportunitiesThe full-time IT Support Engineer III (MSP) position provides challenging work, opportunities for career advancement, a positive work environment, and ongoing training, making it an ideal choice for driven IT professionals.