IT Support Engineer
Location: Concord, CA
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Support Engineer OverviewOur client, a leading IT solutions provider, is seeking a dedicated and experienced IT Support Engineer for a full-time position in Concord, CA. As an IT Support Engineer, you will play a vital role in supporting clients' evolving technology needs and ensuring optimal performance of their IT infrastructure. This position is ideal for someone with a strong technical background, excellent communication skills, and a passion for delivering high-quality IT solutions within a client-facing environment. Working in Concord, CA, offers access to a vibrant business community and a thriving technology sector.
Responsibilities- Collaborate with the sales team to provide pre- and post-sales technical support, including participating in discovery meetings, site visits, creating proposals and presentations, conducting technical assessments, and providing ongoing technical account management.
- Deploy and manage Windows Servers and Active Directory, ensuring efficient operation and security of client networks.
- Design Local Area Networks (LANs) and implement robust network security measures to protect client data and systems.
- Optimize and maintain both network software and hardware, addressing any issues to enhance infrastructure stability.
- Build and deploy file servers as well as cloud computing solutions to meet business requirements and improve operational efficiency.
- Configure and deploy Voice over IP (VOIP) solutions to enhance communication capabilities for clients.
- Troubleshoot network infrastructure issues and resolve problems efficiently to minimize downtime.
- Manage Microsoft Exchange Server and provide support for telephone solutions as needed.
- Monitor alert systems and respond to incidents in accordance with established guidelines to ensure proactive management of IT environments.
- Use event log messages to diagnose and repair systems, maintaining high availability for critical business functions.
- Handle escalated service requests that require advanced technical expertise and timely resolution.
- Facilitate new user onboarding to ensure seamless integration into client systems and environments.
- Minimum of 5 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange servers, and Active Directory.
- At least 3 years of experience in a client-facing role such as sales engineering, demonstrating the ability to understand and address client needs effectively.
- Strong verbal and written communication skills, with the ability to interact professionally with clients at a business level and understand their technical and business challenges.
- Excellent organizational and time-management skills, with a proven track record of managing multiple priorities.
- Experience in writing proposals and implementing technical solutions tailored to specific business requirements.
- Self-motivated, reliable, and able to work both independently and as part of a collaborative team environment.
- Solid understanding of technology and business productivity systems, with the ability to leverage IT solutions to meet business objectives.
- Familiarity with remote monitoring and management (RMM) tools is a plus.
- Exceptional problem-solving abilities, strong customer service orientation, and the capacity to multitask in a dynamic setting.
- Sales training experience and prior work in a Managed Service Provider (MSP) environment are highly desirable.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- Microsoft certifications such as MCSA (Microsoft Certified Systems Administrator), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications, including CCNA (Cisco Certified Network Associate) or CCIE (Cisco Certified Internetwork Expert), are a significant advantage.
The IT Support Engineer role offers exposure to a range of challenging projects, career growth potential, a supportive work environment, and ongoing professional development and training opportunities.
Employment TypeThis is a full-time position based in Concord, CA.
Equal Employment OpportunityThe company is committed to equal employment opportunity and complies with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action.