IT Service Desk Coordinator (MSP)
Location: Boise, ID
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Service Desk Coordinator (MSP) – Full-time in Boise, ID
Are you passionate about providing exceptional IT support and ensuring seamless technology operations for organizations? We are seeking a dedicated IT Service Desk Coordinator (MSP) to join a thriving managed services provider (MSP) team in Boise, ID. As an integral team member, you will serve as the primary point of contact for clients, ensuring their support tickets are handled with the utmost professionalism and efficiency.
This full-time IT Service Desk Coordinator (MSP) opportunity is perfect for an individual who excels at multitasking, thrives in a dynamic technology environment, and possesses strong communication and organizational skills. This role is essential in maintaining smooth communication between clients and technicians, optimizing the ticket workflow, and ensuring the highest standards of customer satisfaction. By joining this reputable MSP, you will play a vital role in supporting businesses of all sizes, helping them achieve their technology goals through prompt and effective IT service delivery.
Located in the vibrant Boise, ID area, this position offers the chance to work in a dynamic technology hub with a supportive and collaborative team. Enjoy the benefits of professional growth and development within a company that values expertise, teamwork, and innovation. If you are ready to take the next step in your IT service desk career, this is the role for you.
IT Service Desk Coordinator (MSP) - Summary- Serve as the main point of contact for client communication regarding IT service requests and ticket status updates.
- Coordinate with internal technical teams to ensure prompt and efficient resolution of support tickets.
- Foster strong client relationships through clear and timely updates, managing client expectations throughout the ticket lifecycle.
- Support a growing MSP dedicated to providing comprehensive technology solutions to a diverse business clientele.
- Efficiently manage the ticketing system, addressing new tickets and assigning them to appropriate technicians.
- Monitor and update open tickets, ensuring they are being worked on, updated, and closed in a timely manner.
- Create and update tickets based on service requests received via emails, phone calls, verbal communications, and voicemails.
- Schedule service calls (both onsite and remote) for ticket resolution and coordinate these with the resource schedule.
- Assist technicians by entering charges into tickets as needed and ensuring all relevant information is documented.
- Maintain proactive communication with clients regarding service timeframes or any necessary scheduling adjustments.
- Track tickets awaiting parts, update statuses upon arrival, and coordinate with clients to schedule follow-up appointments.
- Ensure tickets progress efficiently through each stage of the service process.
- Coordinate daily ticket reviews with technical resources and manage overall resource scheduling.
- Assist in answering incoming support calls, ensuring proper message taking and call forwarding as appropriate.
- Provide timely and accurate updates to clients on the status of their open tickets.
- Monitor select IT services to verify process effectiveness and operational continuity.
- Contribute input for technician annual reviews in collaboration with IT leadership.
- Act as the resident Autotask expert, training new employees on the platform.
- Track weekly service delivery metrics and provide recommendations for process improvements as needed.
- Competitive salary commensurate with experience and industry benchmarks.
- Comprehensive benefits package offered, including health and wellness options.
- Opportunities for professional development and advancement within a growing MSP environment.
- Collaborative team culture that fosters learning, growth, and innovation.
- Advanced computer skills with knowledge of various operating systems, network administration, and service desk management.
- Experience with major industry platforms such as Connectwise, Autotask, and ITGlue is highly desirable.
- Strong written and verbal communication skills for effective client, team, and management coordination.
- Excellent organizational skills with the ability to manage multiple priorities and maintain detailed records.
- Analytical and problem-solving abilities to address and resolve client issues efficiently.
- Resource planning and task scheduling proficiency.
- Demonstrates a high level of professionalism and customer service orientation in all interactions.
- Thrives in a fast-paced, team-based environment and adapts quickly to changing priorities.
- Possesses a detail-oriented mindset with a commitment to process improvement.
- Has prior experience in a managed services provider (MSP) or similar technology support environment.
- Excels at balancing multiple tasks and maintaining clear communication with both clients and technical staff.
- This IT Service Desk Coordinator (MSP) role is a full-time position based in Boise, ID, offering a unique chance to contribute to a respected MSP serving a wide range of business clients.
- Joining this team provides ample opportunity for learning and career advancement in the managed services and IT support industry.
- Applicants are encouraged to apply by clicking the job application button and submitting their resume for immediate consideration.
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Take the next step in your IT career and join a company that values expertise, teamwork, and excellent service. Apply now to become an essential member of an innovative IT team in Boise, ID as a full-time IT Service Desk Coordinator (MSP)!