IT Help Desk Technician (MSP)
Location: Scottsdale, AZ
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Help Desk Technician (MSP) OverviewOur client, a prominent Managed Services Provider (MSP) based in Scottsdale, AZ, is seeking a skilled IT Help Desk Technician (MSP) to join their team on a full-time basis. The IT Help Desk Technician (MSP) role is essential for providing first-level technical support, troubleshooting, and assistance to end-users within a fast-paced service environment. This opportunity is ideal for professionals with a strong foundation in Windows desktop and server technologies, advanced networking, and vendor-specific hardware and software solutions. Working as an IT Help Desk Technician (MSP) in Scottsdale, AZ, allows you to contribute to a dynamic technology community while supporting businesses with their critical IT needs.
Responsibilities- Deliver prompt and courteous end-user assistance for hardware, software, and network issues.
- Serve as the primary point of contact for Windows desktop-related technical concerns.
- Support and assist with the maintenance of Windows Server 2016 and 2019 environments.
- Monitor alert and ticketing systems, responding appropriately based on documented guidelines.
- Diagnose and resolve system errors using event logs and documented troubleshooting procedures.
- Handle escalated service requests that require advanced technical attention and timely resolution.
- Facilitate new user onboarding, including account setup and system access configuration.
- Assist with installation and support of network services and equipment for both LAN and WAN environments.
- Provide installation, maintenance, and troubleshooting support for network hardware components.
- Offer technical support for integrated systems such as door card access, wander guard, lighting, and HVAC controls.
- Two to three years of experience in IT help desk, desktop support, IT support analyst, or related IT technical support roles.
- Familiarity with Managed Services Provider (MSP) operations is highly beneficial.
- Proficiency with Remote Monitoring and Management (RMM) tools such as ConnectWise, Kaseya, or Ninja.
- Experience with Professional Services Automation (PSA) or ticketing software, such as Autotask.
- Background in network and firewall administration, including experience with SonicWall and Meraki devices.
- Strong troubleshooting skills for network, server, and workstation issues.
- Demonstrated commitment to excellent customer service, maintaining a professional and courteous demeanor at all times.
- Outstanding written and verbal communication skills, with the ability to present information effectively to groups.
- Proven reliability and a strong work ethic.
- Enthusiasm for continuous learning and professional growth within the IT field.
Working as an IT Help Desk Technician (MSP) in Scottsdale, AZ, offers the chance to be part of an innovative technology environment, supporting a variety of business clients and gaining exposure to a wide range of IT systems and solutions. The full-time role provides ample opportunities to develop technical expertise and grow within the rapidly evolving MSP sector.
Employment TypeFull-time
Equal Opportunity Employer StatementThis employer is committed to providing equal employment opportunities to all qualified employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.