IT Help Desk Technician II (MSP)
Location: Round Rock, TX
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Help Desk Technician II (MSP) Job OverviewWe are seeking an experienced IT Help Desk Technician II (MSP) for a full-time position in Round Rock, TX. This role is ideal for candidates with a strong background in managed services environments, hands-on technical troubleshooting, and a passion for delivering outstanding customer support. As an IT Help Desk Technician II (MSP), you will play a vital role in supporting our clients’ technology infrastructure, ensuring their business operations run smoothly and securely.
Key Responsibilities- Collaborate with sales teams to provide pre- and post-sales technical support, including participating in discovery meetings, site visits, technical assessments, proposal drafting, presentations, and technical account management for clients in Round Rock, TX.
- Deploy and manage Windows Servers and Active Directory environments, ensuring optimal performance and security for client networks.
- Design and implement Local Area Networks, including configuration and deployment of network hardware and software solutions to meet business requirements.
- Implement, monitor, and optimize network security measures to safeguard client data and systems.
- Maintain, upgrade, and troubleshoot network hardware and software in a managed services provider (MSP) environment.
- Build and deploy file servers as well as cloud computing solutions, supporting clients’ transition to cloud-based systems.
- Configure and deploy VOIP solutions, ensuring seamless communication capabilities for end-users.
- Troubleshoot network infrastructure issues, working efficiently to resolve escalated service requests that require advanced technical intervention.
- Administer Microsoft Exchange Server, delivering reliable email and collaboration services for clients.
- Support telephone solutions and monitor alert systems, taking prompt action in accordance with established guidelines.
- Utilize event logs and diagnostic messages to identify and repair system issues.
- Facilitate new user onboarding, ensuring all systems, permissions, and resources are set up accurately and efficiently.
- Minimum of four years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange server, and Active Directory in a professional environment.
- At least three years of experience in a client-facing technical support or sales engineering role.
- Exceptional verbal and written communication skills, with an ability to engage professionally with clients and understand their business and technology needs.
- Strong organizational and time-management abilities, able to manage multiple tasks and priorities efficiently.
- Demonstrated experience in writing technical proposals and implementing technology solutions to address business challenges.
- Solid understanding of business productivity systems, with a focus on leveraging technology for operational improvements.
- Experience with remote monitoring and management (RMM) tools such as Kaseya, Connectwise, or Ninja is highly desirable.
- Experience using professional services automation (PSA) or ticketing systems such as Autotask or Connectwise is a plus.
- Strong problem-solving skills, customer service orientation, and an ability to work both independently and as part of a team.
- Prior experience working in a Managed Services Provider (MSP) environment is highly preferred.
- CompTIA Network+ (Net+) and/or CompTIA Security+ certification.
- Microsoft certifications such as MCSA (Microsoft Certified Systems Administrator), MCSE (Microsoft Certified Systems Engineer), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications such as CCNA or CCIE.
As an IT Help Desk Technician II (MSP) in Round Rock, TX, you will enjoy working in a thriving technology-focused community, with opportunities for career growth, ongoing training, and a collaborative work environment. This full-time position offers challenging projects and the chance to develop your technical and client-facing skills further.
Equal Employment Opportunity StatementWe are committed to providing equal employment opportunities to all qualified applicants and employees. We do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, veteran status, or any other protected status in accordance with applicable laws.