IT Help Desk Technician
Location: North Nassau, NY
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Help Desk Technician Position OverviewOur client, a leading IT solutions company, is actively seeking a Full-time IT Help Desk Technician to join their technical support team in North Nassau, NY. This role is ideal for individuals passionate about delivering exceptional customer service and technical support for a range of business desktop and server technologies. As an IT Help Desk Technician, you will be the first point of contact for users experiencing technical issues with their IT systems, playing a crucial role in ensuring smooth business operations and positive end-user experiences. Working in North Nassau, NY offers access to a thriving business community and a dynamic working environment.
Key Responsibilities- Serve as the front line of defense by answering incoming calls and responding to user inquiries regarding technical issues.
- Diagnose and troubleshoot problems involving Windows 10 workstations, Windows Server 2016 and 2019, advanced networking, and vendor-specific hardware and software.
- Escalate complex technical problems to more experienced technicians as appropriate, ensuring seamless issue resolution.
- Monitor and manage support tickets throughout the lifecycle, following up with users until issues are fully resolved and tickets are closed.
- Perform password resets and ensure secure account management for users.
- Set up IP phones and assist users with telephony-related issues.
- Install and configure PCs, including software installations, adding devices to domains, and setting up user profiles.
- Install IT equipment and peripherals, such as printers and other devices, to meet user and organizational needs.
- Assist the onsite technical lead with a variety of IT projects, contributing to team success and organizational efficiency.
- Facilitate new user onboarding processes, ensuring new employees have the access and resources they need.
- Minimum of 2 years of experience in IT support roles such as IT help desk, IT desktop support, IT support analyst, or IT service desk.
- Preference for candidates holding relevant IT certifications, such as CompTIA A+, Security+, Network+, or equivalent.
- Experience working with ticketing systems like Autotask, ConnectWise, or similar platforms to manage and track support requests.
- Familiarity with Remote Monitoring and Management (RMM) solutions, such as Kaseya, Datto, Continuum, or ConnectWise, is highly desirable.
- General understanding of software and printer installation processes, enabling effective troubleshooting and support.
- Strong customer service skills, demonstrating a courteous, tactful, and professional demeanor in all interactions.
- Excellent written and verbal communication skills, with the ability to present technical information clearly to individuals or groups.
- Demonstrated reliability, a strong work ethic, and a commitment to delivering high-quality service and support.
Joining the team as an IT Help Desk Technician in North Nassau, NY provides exposure to a vibrant business community and the opportunity to work alongside experienced IT professionals. This Full-time role offers a chance to develop technical skills, gain hands-on experience with a variety of IT environments, and contribute meaningfully to organizational success. The position also provides opportunities for professional growth within a supportive and dynamic work culture.
Equal Employment Opportunity StatementThe company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.