IT Help Desk Technician
Location: Saint Joseph, MI
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
IT Help Desk Technician Job OverviewIDR is seeking a dedicated IT Help Desk Technician for a full-time opportunity in St. Joseph, MI. This position is ideal for individuals passionate about providing technical support and delivering excellent customer service within a large, dynamic organization. As an IT Help Desk Technician, you will join a collaborative team that supports over 700 locations nationwide, offering valuable experience and growth opportunities in the information technology field.
Key Responsibilities- Provide first-level technical support to end users across multiple locations, addressing a wide range of IT-related issues.
- Assist with password resets, end user connectivity issues, and basic troubleshooting for network and hardware problems.
- Install and configure printers, troubleshoot printer issues, and resolve related network connectivity problems.
- Deliver support and assistance with Microsoft Office 365 applications and services, ensuring efficient and seamless operation for users.
- Document support interactions and resolutions accurately, maintaining detailed records in the company’s ticketing system.
- Collaborate with a team of 15-20 Level 1 Help Desk Technicians to ensure timely, effective issue resolution.
- Prioritize customer service by communicating technical solutions clearly and professionally to non-technical users.
- Participate in ongoing training and knowledge sharing to stay current with IT best practices and company procedures.
- Bachelor’s degree in any field is required.
- Demonstrated interest in or background in Information Technology.
- Professional experience in an IT support role, with a focus on network and hardware troubleshooting.
- Proficient with Microsoft Office 365.
- Strong customer service orientation and excellent written and verbal communication skills.
- Ability to work effectively as part of a team in a fast-paced, collaborative environment.
- Basic troubleshooting skills, including password resets, printer installation and support, end user connectivity, and network diagnostics.
- Competitive compensation package for full-time employees.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program and access to a dedicated engagement manager.
- Opportunity to advance within a large, industry-leading organization that values internal promotion and professional development.
- Experience working in a close-knit, team-oriented culture.
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for ten consecutive years.
St. Joseph, MI, offers a welcoming community and a supportive professional environment, making it an excellent location for your next career move.
Equal Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.