IT Engineer
Location: Charleston, SC
Job Type: Full time
Company: K2 Staffing
Salary: $
Category: IT - Help Desk Support
Job Description Apply Now
IT Engineer Job OverviewWe are seeking an experienced IT Engineer to join a leading IT Solutions Company in Charleston, SC on a full-time basis. As an IT Engineer, you will play a vital role in designing, deploying, and maintaining advanced technology solutions for a diverse portfolio of clients. This position is ideal for professionals who possess both technical expertise and strong interpersonal skills, and who thrive on building solutions that align technology with business objectives.
Key Responsibilities- Collaborate with sales teams to provide comprehensive pre- and post-sales support, including participating in discovery meetings, site visits, proposal development, presentations, technical assessments, solution implementation, and ongoing technical account management.
- Deploy, configure, and manage Windows Servers and Active Directory environments, ensuring secure and efficient operations.
- Design and implement Local Area Networks (LANs) tailored to client needs, focusing on performance, scalability, and security.
- Implement, monitor, and maintain network security protocols and practices to safeguard client data and infrastructure.
- Optimize and maintain network software and hardware, troubleshooting issues and performing regular maintenance to ensure system reliability.
- Build and deploy file servers and cloud computing solutions, enabling clients to maximize productivity and business continuity.
- Configure and deploy Voice over IP (VOIP) solutions and telephone systems, enhancing client communications capabilities.
- Troubleshoot network infrastructure, identifying and resolving issues to minimize downtime and maintain high levels of service.
- Manage Microsoft Exchange Server environments, providing support for email and collaboration platforms.
- Monitor alert systems and respond appropriately in accordance with established guidelines and protocols.
- Analyze event logs and other diagnostic data to identify problems and implement effective solutions.
- Respond to escalated service requests, delivering enhanced technical support and resolution for complex issues.
- Oversee new user onboarding processes, ensuring seamless integration into client IT environments.
- At least 5 years of hands-on experience with configuring, troubleshooting, and repairing networking equipment, Windows servers and workstations, Exchange Servers, and Active Directory.
- Minimum of 3 years of experience in a client-facing environment, such as sales engineering, with the ability to communicate technical concepts to non-technical stakeholders.
- Exceptional verbal and written communication skills, with the ability to work closely with clients to understand and address their business and technology needs.
- Strong organizational and time-management skills, with the capacity to manage multiple projects and priorities effectively.
- Proven experience in developing proposals and implementing technical solutions to fulfill specific business requirements.
- Self-motivated, results-oriented, professional, reliable, and able to work collaboratively as part of a team.
- Thorough understanding of current technology trends and business productivity systems.
- Experience with remote monitoring and management (RMM) tools, such as Kaseya or ConnectWise, is a plus.
- Familiarity with Professional Services Automation (PSA) or ticketing systems, such as Autotask or ConnectWise, is desirable.
- Strong problem-solving abilities, extraordinary customer service skills, and the ability to multitask efficiently.
- Sales training and previous experience in a Managed Service Provider (MSP) environment are considered valuable assets.
- CompTIA Network+ and/or CompTIA Security+ certifications.
- Microsoft certifications such as MCSA (Microsoft Certified Systems Administrator), MCSE (Microsoft Certified Solutions Expert), or MCITP (Microsoft Certified IT Professional).
- Cisco certifications such as CCNA or CCIE are highly regarded.
Charleston, SC, offers a dynamic business environment and a vibrant community, making it an excellent location for professionals seeking both career growth and quality of life.
Employment TypeThis is a full-time opportunity for an IT Engineer, offering exposure to challenging projects, career development, and ongoing training in a supportive work environment.