IT Support Technician
Location: Honolulu, HI
Job Type: Contract
Company: IDR
Category: Systems Engineering
Job Description Apply Now
IT Support Technician Job OverviewIDR is seeking an IT Support Technician for a leading healthcare organization in Honolulu, HI. This is a full-time, contract opportunity with a two-year duration. The IT Support Technician will be an integral part of a dynamic team, providing technical support and maintenance for the organization’s network, workstations, and related hardware and software. Working in Honolulu, HI offers a unique blend of professional growth and an exceptional quality of life in a vibrant community.
Responsibilities- Provide comprehensive support for a Microsoft-based network environment, including troubleshooting and maintenance of Windows 10/11 operating systems, Microsoft Office 365, and MS Teams.
- Diagnose and resolve desktop, laptop, and tablet hardware and software issues, ensuring seamless network connectivity and peripheral device functionality.
- Assist in the deployment of new equipment by managing asset receipt, staging hardware, executing deployment tasks, and updating asset management systems to maintain accurate records.
- Perform data transfer, data recovery, and email account administration as required, while adhering strictly to technical manuals and organizational guidelines.
- Prepare computer assets for disposition, ensuring all procedures comply with organizational policy and industry standards.
- Maintain high standards of accuracy and attention to detail in all technical tasks and documentation.
- High School Diploma or equivalent required.
- Minimum of 2 years of professional customer service experience supporting PC and Macintosh desktop computing hardware in a client-facing role.
- Proficiency with operating system configuration, hardware configuration, and software installation.
- Demonstrated ability to manage asset inventory and work collaboratively with clinical staff and other stakeholders.
- Experience handling multiple PC refreshes daily (over 5 per day or 25 per week) in a fast-paced environment.
- Comprehensive benefits package available during the contract, including medical, dental, and vision coverage.
- Opportunity to work for a well-established company and build valuable experience in the healthcare IT sector.
- Competitive compensation and support for work/life balance.
IDR is committed to supporting its employees’ success through dedicated engagement managers, ongoing professional development, and a collaborative team environment. With over 20 years of industry experience, IDR fosters growth and values every team member’s contribution.
Career Opportunities- Potential for long-term advancement within the organization’s expansive network.
- Access to employee stock ownership programs and recognition as a ClearlyRated’s Best of Staffing® Client and Talent Award winner for 11 consecutive years.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.