IT Support Technician
Location: Pleasanton CA, CA
Job Type: Contract
Company: IDR
Category: Systems Engineering
Job Description Apply Now
IT Support Technician Job OverviewIDR is actively seeking an IT Support Technician for a contract position with one of our top healthcare clients in Pleasanton, CA. This full-time opportunity is ideal for those who thrive in dynamic environments and are eager to join a large, team-oriented organization. As an IT Support Technician, you will play a vital role in providing technical support and maintaining the integrity of the company’s workstation infrastructure.
Key Responsibilities- Deliver hands-on support for a Microsoft-based network, including Windows 10 and Windows 11 operating systems, Microsoft Office 365, MS Teams, and related desktop and networking issues.
- Manage and troubleshoot PC hardware and software for desktops, laptops, and tablets, addressing network communication challenges and resolving peripheral equipment issues as they arise.
- Assist with the deployment process, which includes the receipt of assets, equipment staging, deployment execution, and systematically updating asset management systems to ensure accurate records.
- Conduct data transfer and recovery tasks, perform email administration duties, and prepare company assets for appropriate disposition, all while adhering closely to technical manuals and established instructions.
- Maintain strong attention to detail and provide support in accordance with industry best practices and organizational policies.
- High School Diploma or equivalent required.
- Minimum of 2 years of professional customer service experience supporting PC and Macintosh desktop computing hardware in a client-facing environment.
- Demonstrated knowledge of operating systems, hardware configuration, and software installation.
- At least 2 years of experience interacting directly with end-users, including clinical staff and managing asset inventory.
- Experience managing multiple PC refreshes, with a proven ability to handle at least 5 daily or 25 weekly PC refreshes.
This IT Support Technician position is based in Pleasanton, CA and offers the chance to work in a region well known for its vibrant technology sector and opportunities for professional growth. As a full-time contract employee, you will have the opportunity to collaborate with talented professionals and contribute to a mission-driven healthcare organization.
About the Company- Over 20 years of proven industry experience across multiple markets.
- Employee Stock Ownership Program, fostering a collaborative and motivated workforce.
- Dedicated engagement managers committed to supporting your career and professional success.
- Recognized for excellence as a ClearlyRated’s Best of Staffing® Client and Talent Award winner for 11 consecutive years.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.