Insurance Customer Service Representative
Location: LOCUST GROVE, GA
Job Type: fulltime
Company: Randy McClellan - State Farm Agency
Salary: $14.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Position OverviewThe Insurance Customer Service Representative plays a vital role in supporting clients by delivering prompt and knowledgeable service, addressing insurance inquiries, and facilitating positive customer experiences. In this full-time position, you will join a dedicated team for an independent agency, providing expertise and guidance to clients seeking property, casualty, life, and health insurance solutions. This position is ideal for individuals who are passionate about helping others, eager to learn, and motivated to grow within the insurance industry.
Responsibilities- Establish and maintain strong customer relationships by following up with clients and ensuring their ongoing satisfaction with insurance products and services.
- Respond promptly, accurately, and courteously to customer inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing questions.
- Utilize a needs-based approach to educate customers about insurance options, ensuring clients have a thorough understanding of their policies and available coverage benefits.
- Maintain a consistent and positive work ethic, demonstrating dedication to daily success and a commitment to providing remarkable customer experiences.
- Support the agency’s growth by engaging in value-based conversations and promoting insurance products that meet clients’ needs.
- Provide timely and thorough activity reports to the agent, ensuring accurate documentation of client communications and service actions.
- Excellent interpersonal skills with the ability to build rapport with clients and colleagues.
- Strong communication abilities, including written, verbal, and active listening skills.
- Organizational proficiency and attention to detail, with a focus on completing tasks accurately and efficiently.
- Self-motivation and initiative, with a proactive approach to problem-solving and learning.
- Ability to work collaboratively in a team environment and effectively manage multiple responsibilities.
- Comfort with computer functions and the ability to quickly learn agency systems and software.
- Willingness to remain current with product changes, licensing, technical developments, and continuing education requirements.
- A Property & Casualty license is required (or must be obtained as a condition of employment).
- A Life and Health license is required (or must be obtained as a condition of employment).
- Gain valuable experience working in a reputable insurance agency setting.
- Opportunity for professional development and advancement based on performance and commitment.
- Collaborate with a passionate team that values client relationships and ongoing education.
This position is with an independent contractor agent of State Farm. Team members employed by State Farm agents are not employees of State Farm Insurance Companies. Employment is subject to completion of any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire and manage their own employees. All qualified applicants are encouraged to apply.