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Insurance Office Manager
Location: LAKEWOOD RANCH, FL
Job Type: fulltime
Company: George Quarterman - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Insurance
Insurance Office Manager Job Description
We are currently seeking a full-time Insurance Office Manager to join our dynamic team at a State Farm agency in Lakewood Ranch, FL. The Insurance Office Manager will play a key role in supporting agency operations, promoting State Farm products, and fostering strong relationships with both customers and the community. The ideal candidate is highly organized, detail-oriented, and brings exceptional customer service and collaboration skills to the team.
Responsibilities
- Establish and maintain positive customer relationships, ensuring follow-up as needed to address client needs and concerns.
- Deliver prompt, accurate, and friendly customer service to all clients of the agency, demonstrating a professional and solution-oriented approach.
- Utilize a customer-focused, needs-based review process to educate customers about various insurance product options offered by State Farm.
- Oversee the daily operations of the office, ensuring it is well maintained and equipped to meet customer needs and support the agency’s sales and service goals.
- Support the agency team in achieving goals related to customer satisfaction, new business, and retention of existing clients.
- Collaborate with team members on marketing initiatives to promote insurance products and grow the client base.
- Coordinate administrative duties, including scheduling, documentation, and reporting, to ensure smooth office operations.
- Implement and monitor office policies and procedures to enhance efficiency and service quality.
Qualifications
- Active Florida insurance license: 2-15, 2-20, or 4-40 is required prior to the start date to comply with state regulations.
- Bilingual proficiency in English and Spanish is required to effectively serve our diverse client base; English/Creole bilingual skills are a plus.
- Demonstrated excellence in written, verbal, and listening communication skills to interact professionally with clients and colleagues.
- Strong organizational skills and attention to detail are essential for managing office operations and client records.
- Previous experience in customer service is required, with experience in managing customer service or sales teams preferred.
- Proactive problem-solving abilities to address client needs and resolve issues efficiently.
- Ability to work collaboratively in a team environment and coordinate with others to achieve agency goals.
- Proficiency with Windows-based computer applications to manage client information and office documentation.
- Adaptability to thrive in a fast-paced environment and effectively manage multiple priorities.
Why Work Here
Lakewood Ranch, FL is a vibrant and growing community, providing a supportive environment for professional growth. As an Insurance Office Manager at this State Farm agency, you’ll have the opportunity to develop your leadership skills and contribute to the success of a respected insurance brand. The agency values teamwork, integrity, and delivering outstanding service to clients.
Legal Disclaimer
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.