Insurance Customer Service Representative – P&C Licensed
Location: BATON ROUGE, LA
Job Type: fulltime
Company: R K Mehrotra - State Farm Agency
Salary: $50000.0 - $70000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative – P&C Licensed plays a crucial role in delivering an exceptional client experience within a dynamic insurance agency environment. This full-time position is designed for a detail-oriented and motivated insurance professional who holds an active Property & Casualty (P&C) Insurance License. The successful candidate will be responsible for supporting clients with their insurance needs, providing guidance on policy details, and ensuring a seamless customer service experience. This role offers the opportunity to grow a rewarding career in the insurance industry, with significant emphasis on professional development and client relationship management.
As an Insurance Customer Service Representative – P&C Licensed, you will be a key team member, working closely with clients to address their questions, manage policy changes, and uphold the highest standards of service quality. The role requires strong communication abilities, a proactive approach to problem-solving, and an unwavering commitment to customer satisfaction. You will collaborate with colleagues and agency leadership to support daily operations, all while facilitating a positive and informative client experience. If you are passionate about helping people understand their insurance options and are looking to advance your career with a respected insurance agency, this position offers a fantastic pathway forward.
The Insurance Customer Service Representative – P&C Licensed is essential in educating clients about their insurance policies, processing claims and billing inquiries, and recommending appropriate coverage options through needs-based policy reviews. You will also manage follow-ups to ensure client requests are addressed promptly and accurately. This is a client-facing role that values professionalism, integrity, and the ability to foster lasting client relationships. If you thrive in a fast-paced environment and are driven by the desire to make a positive impact in the insurance field, we encourage you to apply by clicking the job application button today.
Insurance Customer Service Representative – P&C Licensed Summary- Full-time position focused on providing superior customer service in an insurance agency.
- Requires an active Property & Casualty (P&C) Insurance License.
- Opportunities for career advancement and professional growth within the insurance industry.
- Deliver exceptional customer service to clients via phone and in-person interactions.
- Build and maintain strong, long-term client relationships.
- Educate clients on insurance policies, coverage options, claims, billing, and policy transfers.
- Conduct needs-based policy reviews and recommend appropriate insurance solutions.
- Assist agency staff with daily office tasks and administrative reporting.
- Ensure timely and accurate response to client requests and follow-ups.
- Contribute to enhancing the overall insurance customer experience.
- Competitive salary structure with performance-based bonuses.
- Comprehensive benefits package including paid holidays and paid time off.
- Health insurance and retirement plan options available.
- Opportunities for professional development and ongoing career growth in insurance sales and service.
- Active Property & Casualty (P&C) Insurance License is required.
- Previous experience in an insurance agency or customer service role is highly preferred.
- Strong verbal, written, and listening communication skills.
- Excellent organizational skills and attention to detail.
- Proficient in using insurance software and computer systems.
- Proactive, self-motivated, and able to work efficiently both independently and as part of a team.
- Commitment to ongoing education and staying current with industry product changes.
- Holds an active P&C insurance license and demonstrates expertise in insurance office operations.
- Exhibits outstanding customer service and interpersonal skills.
- Detail-oriented, organized, adaptable, and capable of multitasking in a busy environment.
- Comfortable with insurance technology and motivated to enhance client understanding of available products.
- Demonstrates a team-oriented attitude and a desire for continuous professional growth.
- This position is with an independent contractor agent and not a direct role with any insurance company.
- All new hires must complete required licensing, training, and onboarding as determined by the agency.
- Agency staff are employed by the independent contractor agent and are not employees of the insurance company.
- Applicants are encouraged to apply by submitting their resume through the designated application process to be considered for the next stage in the hiring process.
- Working in Baton Rouge offers the benefits of joining a professional community within a vibrant and growing region.
Equal Opportunity Employer Statement: This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of the agent must complete all required licensing, training, and onboarding. State Farm agents are independent contractors and hire their own staff.
If you are a licensed insurance professional eager to advance your career and make a meaningful difference for clients, take the next step by clicking the job application button and submitting your resume today.