Insurance Customer Service Representative (P&C Licensed)
Location: TACOMA, WA
Job Type: fulltime
Company: Reggie Johnson Insurance Agency, INC
Salary: $18.0 - $23.0 per hour
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (P&C Licensed) Job OverviewWe are seeking a dedicated and professional Insurance Customer Service Representative (P&C Licensed) for a full-time, in-office position at our agency in Tacoma, WA. As a key member of our front office team, you will serve as the primary point of contact for clients, providing top-tier customer service and supporting our mission to deliver outstanding insurance solutions. This role requires an active Property and Casualty insurance license and a commitment to maintaining high standards of client satisfaction and accuracy. Working in Tacoma, WA offers the benefit of engaging with a vibrant and diverse community, making every day an opportunity to build meaningful relationships in a dynamic environment.
Responsibilities- Deliver exceptional service to clients by providing detailed information on insurance products and services and efficiently resolving customer inquiries or issues.
- Manage a high volume of incoming calls, responding promptly and professionally to client needs.
- Identify customer requirements, recommend appropriate products or services, and market insurance solutions tailored to each client’s situation.
- Generate sales opportunities by engaging in proactive communication with existing clients and developing strong, lasting customer relationships.
- Follow up with clients regarding policy changes, claims, billing, and other insurance-related matters to ensure satisfaction and understanding.
- Provide accurate information about coverage options, eligibility, policy changes, transfers, claim submissions, and billing clarifications.
- Maintain comprehensive and up-to-date client records and documentation in compliance with agency standards and regulations.
- Active Property and Casualty insurance license (required at the time of hire).
- Demonstrated ability to handle phone communications with professionalism, clarity, and strong listening skills.
- Comfortable making outbound calls and engaging with clients in a courteous and confident manner.
- Genuine enthusiasm for assisting customers, demonstrating patience, empathy, and clear communication in all interactions.
- Effective problem-solving abilities and the capacity to advocate for client needs when necessary.
- Strong organizational skills with the ability to multi-task, prioritize assignments, and manage time efficiently in a fast-paced office environment.
- Excellent verbal and written communication skills, with a focus on clear presentation and customer service excellence.
This Insurance Customer Service Representative (P&C Licensed) position is with a State Farm independent contractor agent and not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete all applicable licensing requirements and training programs. State Farm agents are independent contractors who hire and manage their own employees. Employees of State Farm agents are not employees of State Farm.