Insurance Customer Service Representative (Licensed, P&C)
Location: SPOKANE, WA
Job Type: fulltime
Company: Jeri Mainer - State Farm Agency
Salary: $23.0 - $28.0 per hour
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative (Licensed, P&C) Job Description
As an Insurance Customer Service Representative (Licensed, P&C), you will play a pivotal role in delivering high-quality service to clients and supporting the overall success of a reputable insurance agency. This full-time, in-office opportunity offers the chance to utilize your Property and Casualty (P&C) license to provide expert assistance and foster strong customer relationships. If you are passionate about customer service, insurance, and professional growth, this role is a compelling step forward in your career.
The Insurance Customer Service Representative (Licensed, P&C) serves as the first point of contact for policyholders and prospects, ensuring that every interaction is handled with professionalism and accuracy. The successful candidate will excel at providing prompt responses to inquiries, clarifying policy details, and supporting customers as they navigate their insurance needs. This position requires a commitment to learning, teamwork, and upholding the highest service standards in the insurance industry. Working as a valued member of the agency's team, you will help clients make informed decisions to safeguard their assets and achieve peace of mind.
This role is based in a welcoming office environment and involves close collaboration with both agency leadership and fellow team members. You will be given the tools and training necessary to stay current with industry developments, regulatory requirements, and evolving insurance products. The Insurance Customer Service Representative (Licensed, P&C) position not only provides valuable experience in the insurance sector but also offers opportunities for advancement and professional growth within the agency.
Insurance Customer Service Representative (Licensed, P&C) - Summary- Client-facing position responsible for delivering exceptional service and support to insurance customers
- Requires active Property and Casualty insurance license (P&C)
- Full-time, in-office role with opportunities for professional development
- Ideal for individuals seeking a dynamic, people-oriented career in insurance
- Establish and maintain positive relationships with insurance clients through consistent, value-based interactions
- Respond promptly and accurately to client inquiries regarding policy availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing questions
- Educate customers about insurance products and options using a customer-focused, needs-based review process
- Follow up with clients as needed to ensure satisfaction and address additional questions
- Maintain thorough and organized records of all client interactions and activities
- Work closely with agency staff to coordinate service, support sales, and contribute to team goals
- Demonstrate a strong work ethic and commitment to daily success and agency objectives
- Stay informed of industry, product, and regulatory changes; participate in required training and continuing education
- Provide timely and comprehensive activity reports to agency leadership
- Competitive hourly compensation, typically ranging from $23 to $28 per hour based on experience
- Performance-based bonuses for meeting or exceeding sales and premium goals
- Paid time off, including vacation, personal, and sick days, following a probationary period
- Paid holidays after completing the probationary period
- Monthly medical stipend to help offset healthcare expenses
- Participation in a SIMPLE retirement plan with employer match
- Opportunities for valuable experience and career advancement within the agency
- Active Property and Casualty insurance license (required at start date)
- Life and Health insurance license (preferred, but not mandatory)
- Excellent interpersonal, written, and verbal communication skills
- Strong organizational and time management abilities
- Self-motivated and proactive approach to problem-solving
- Detail-oriented with a focus on accuracy and timely completion of tasks
- Ability to work effectively as part of a team
- Aptitude for learning new computer systems and software
- Commitment to ongoing learning and staying current with industry developments
- Licensed insurance professional with a passion for delivering outstanding customer service
- Enjoys working in a collaborative, team-based office environment
- Demonstrates adaptability, reliability, and a strong desire to learn and grow
- Thrives in a role where attention to detail and communication are essential
- Seeks a rewarding career path in the insurance industry with advancement potential
- This position is with an independent insurance agency affiliated with a leading national brand, offering stability and recognition in the marketplace
- Employment is contingent upon successful completion of applicable licensing requirements and training programs
- Employees of the agency are not employees of the national insurance company, but work directly for the independent agent
- The agency is committed to equal employment opportunity and a diverse, inclusive workplace
If you are ready to take the next step in your insurance career and believe you are a fit for the Insurance Customer Service Representative (Licensed, P&C) position, we encourage you to apply by clicking the job application button. Join a team that values your expertise and supports your professional development!