Licensed Insurance Customer Service Representative
Location: GREENWOOD VILLAGE, CO
Job Type: fulltime
Company: Bill Gabbard - State Farm Agency
Salary: $25.0 - $26.0 per hour
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative Position OverviewThe Licensed Insurance Customer Service Representative plays a vital role in supporting clients by providing comprehensive service and guidance on a variety of insurance products. As an integral member of an insurance agent's team, this full-time position focuses on delivering outstanding customer service, maintaining client relationships, and ensuring clients understand their coverage options. The role requires an active Property and Casualty license as well as a Life and Health license, aligning with industry standards for insurance service professionals.
Responsibilities- Establish and nurture strong customer relationships, ensuring ongoing support and effective communication with clients.
- Respond promptly and accurately to all customer inquiries related to insurance products, policy changes, coverage options, claim submissions, billing, and eligibility requirements.
- Educate clients about insurance options using a needs-based review process tailored to individual circumstances and requirements.
- Maintain meticulous records of client interactions, policy updates, and service requests to ensure compliance and follow-up.
- Demonstrate a high level of organization and attention to detail in all aspects of daily tasks.
- Collaborate effectively with team members to achieve shared goals and contribute to a positive, productive work environment.
- Provide timely, thorough activity reports to the agent, supporting transparency and accountability within the office.
- Stay up to date on industry developments, product changes, and licensing requirements through ongoing training and continuing education.
- Support the team in achieving business growth through excellent service and proactive client engagement.
- Active Property & Casualty license (required).
- Active Life and Health license (required).
- Excellent interpersonal skills and a strong commitment to delivering customer-focused service.
- Proficient communication skills, both verbal and written, with the ability to listen and respond effectively to client needs.
- Organizational skills and the ability to manage multiple tasks and priorities efficiently.
- Self-motivated with a proactive approach to problem solving and continuous improvement.
- Attention to detail and a commitment to completing work accurately and in a timely manner.
- Ability to work collaboratively in a team environment while also handling independent responsibilities.
- Comfort with learning and utilizing computer-based systems for client management and documentation.
This full-time opportunity provides valuable experience in the insurance industry and supports career advancement within the agency. The Licensed Insurance Customer Service Representative will benefit from structured training, exposure to a wide range of insurance products, and ongoing opportunities for professional growth. The position fosters a collaborative environment that values initiative, teamwork, and a strong work ethic.
Company CommitmentThe insurance agency is dedicated to helping clients protect their assets and plan for the future through personalized service and expert advice. As an independent contractor agency, the team maintains high standards of professionalism, compliance, and client care. Employees are expected to fulfill all licensing requirements and participate in ongoing training to ensure current knowledge of products and industry regulations.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.