Insurance Customer Service Representative (CSR)
Location: HENDERSON, NV
Job Type: fulltime
Company: State Farm Insurance
Salary: $60000.0 - $100000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative (CSR) Job OverviewWe are seeking a dedicated and professional Insurance Customer Service Representative (CSR) for a full-time position with State Farm in Henderson, NV. As an Insurance Customer Service Representative, you will play a critical role in supporting customers with their insurance accounts and ensuring a seamless experience. This is an excellent opportunity for individuals interested in the insurance industry who excel in delivering outstanding customer service in a fast-paced office environment.
Responsibilities- Provide exceptional customer service to policyholders and prospective clients by addressing inquiries, resolving issues, and assisting with insurance policy details.
- Maintain and update insurance accounts, ensuring accuracy and confidentiality of customer information at all times.
- Support customers with policy changes, renewals, and billing questions, delivering clear and accurate information regarding their insurance coverage.
- Work collaboratively with team members and other insurance professionals to meet customer needs and company standards.
- Identify opportunities to add value to existing insurance accounts and explain optional coverages or discounts where appropriate.
- Comply with all State Farm and regulatory guidelines related to insurance customer service and account management.
- Assist in administrative tasks and documentation requirements as needed for the effective operation of the office.
- Adhere to all company policies and procedures, maintaining the highest standards of ethical conduct and customer confidentiality.
- Prior experience in the insurance industry is preferred but not required.
- Demonstrated ability to deliver outstanding customer service in a professional setting.
- Strong communication skills, both verbal and written, with the ability to interact effectively with a diverse clientele.
- Excellent interpersonal skills, showing empathy, patience, and a customer-focused attitude.
- Property & Casualty (P&C) insurance license is required for this role.
- Life & Health (L&H) insurance license is considered a plus.
- Proficiency in basic office software and ability to quickly learn insurance management systems.
- Strong organizational skills and attention to detail to accurately manage customer accounts and documentation.
- Ability to work independently as well as part of a collaborative team in a full-time capacity.
This full-time Insurance Customer Service Representative (CSR) position is based in Henderson, NV, a vibrant city known for its welcoming community and excellent local amenities. Working in Henderson offers a supportive environment and access to a growing network of insurance professionals.
Equal Opportunity Employer StatementState Farm is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.