Insurance Customer Service Representative
Location: Davie, FL
Job Type: fulltime
Company: Gundie Bonner - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Position OverviewThe Insurance Customer Service Representative plays a vital role in supporting the daily operations of an independent insurance agency, ensuring that customers receive prompt, accurate, and friendly service. This full-time position is designed for individuals who are passionate about helping others, thrive in a fast-paced environment, and are eager to contribute to the agency’s success through excellent customer engagement. As an Insurance Customer Service Representative, you will have the opportunity to build strong client relationships, assist with policy inquiries, and support the team’s overall growth and performance.
Key Responsibilities- Establish and nurture relationships with new and existing customers to foster trust and loyalty.
- Provide prompt, accurate, and friendly customer service, responding to inquiries about insurance products, policy coverage, eligibility, policy changes, transfers, billing, and claim submissions.
- Utilize a customer-focused, needs-based approach to educate clients about available insurance options, including Property & Casualty and Life & Health products.
- Follow up with customers as needed to ensure their needs are met and concerns are addressed efficiently.
- Maintain a strong work ethic and demonstrate a commitment to daily success through consistent, high-quality service.
- Collaborate with team members to achieve agency goals and support a positive, productive work environment.
- Prepare and submit timely, thorough activity reports to the agency leader to support business operations and compliance standards.
- Remain current with product changes, licensing requirements, technical developments, and continuing education as required for the insurance industry.
- Excellent interpersonal skills and a customer-oriented approach.
- Strong verbal, written, and listening communication skills.
- Organizational and time management skills with attention to detail.
- Self-motivated and proactive in problem-solving, with the ability to multi-task in a team environment.
- Ability to learn and utilize various computer functions and agency systems efficiently.
- Pride in delivering accurate, timely work and maintaining thorough documentation.
- Ability to work collaboratively with other team members to achieve common objectives.
- Commitment to ongoing professional growth and development within the insurance industry.
- Current 440, 20-44, or 440 insurance license required, or willingness and ability to obtain relevant licenses as needed.
- Must be able to obtain Property & Casualty license and Life & Health license if not already held.
This Insurance Customer Service Representative position offers valuable experience and growth potential within the agency. If you are motivated to succeed and see yourself thriving in this role, we encourage you to apply and take the next step in your insurance career. Working as part of an independent insurance agency team provides a rewarding opportunity to contribute to a supportive work culture and to serve local clients with dedication and integrity.
This position is with an independent contractor agent, not with State Farm Insurance Companies. Employees of independent agents must be able to successfully complete any applicable licensing requirements and training programs. Independent agents are responsible for hiring their own employees. Employees of independent agents are not employees of State Farm.