Insurance Customer Service Representative
Location: PORTLAND, OR
Job Type: fulltime
Company: Kristin Staropoli - State Farm Agency
Salary: $45000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative - Full-time, Portland, OR
If you are passionate about delivering exceptional customer service and looking for a dynamic career in the insurance industry, the Insurance Customer Service Representative role may be perfect for you. This position is an excellent opportunity to build a rewarding career by joining a successful State Farm Agent office. As an Insurance Customer Service Representative, you will play a vital role in supporting customers, providing solutions, and contributing to the continued growth of the agency. This full-time position is based in Portland, OR, and offers a professional environment with the potential for advancement.
The Insurance Customer Service Representative position is designed for motivated individuals who are eager to learn and grow. Insurance experience is not required, as comprehensive training will be provided for the right candidate. If you are driven by the desire to assist others and enjoy working in a fast-paced, customer-focused environment, this role is your gateway to an exciting and stable insurance career. Our agency offers a culture of support, collaboration, and continuous development, making it an ideal place to advance your skills and professional ambitions.
As an Insurance Customer Service Representative, you will serve as the primary point of contact for policyholders, handling inquiries related to insurance products, coverage options, policy changes, claims, billing, and more. Your ability to communicate effectively, maintain professionalism, and provide timely, accurate information will be critical to your success and the satisfaction of our valued customers. You'll also have the opportunity to educate clients on their insurance options and help them make informed decisions that protect their assets and loved ones.
Working in Portland, OR, offers a vibrant professional community and access to a wide range of cultural and recreational amenities. The convenience of our in-office setting ensures you’ll be fully supported as you learn and grow within the agency. By joining our team, you will benefit from a structured training program, ongoing mentorship, and a pathway to career advancement within the organization.
Insurance Customer Service Representative - Summary- Serve as a crucial member of an established State Farm Agent office
- Deliver outstanding customer service and build long-lasting relationships with clients
- Contribute to the agency’s growth and success through value-based conversations
- Opportunity for career growth and advancement with comprehensive training
- Establish and maintain customer relationships through regular communication and follow-up
- Respond promptly and accurately to customer inquiries about insurance availability, eligibility, coverages, policy changes, claims, and billing
- Educate customers about available insurance options using a needs-based review process
- Provide friendly, knowledgeable, and efficient customer service at all times
- Maintain a strong work ethic and commitment to excellence in every customer interaction
- Work collaboratively with team members to achieve agency goals
- Prepare and submit timely and detailed activity reports to the agent
- Competitive base salary with commission and bonus opportunities
- PTO including vacation and personal/sick days
- Valuable hands-on experience in a professional insurance environment
- Pathway for growth and advancement within the agency
- Supportive workplace with ongoing training and mentorship
- Excellent interpersonal and communication skills (written, verbal, and listening)
- Strong organizational skills and attention to detail
- Ability to multi-task and work effectively in a team environment
- Self-motivated and proactive in problem solving
- Pride in delivering accurate, high-quality work in a timely manner
- Proficiency with computer functions; willingness to learn new systems
- Ability to remain current with product changes, licensing, technical developments, and continuing education
- Property & Casualty license (must be able to obtain if not already held)
- Life and Health license (must be able to obtain if not already held)
- Energetic, self-starting, and eager to learn and grow
- People-oriented with a genuine desire to help others
- Thrives in a fast-paced, customer-centric environment
- Demonstrates initiative and a commitment to personal and professional development
- Exhibits professionalism and a positive attitude at all times
- This is an in-office, full-time position located in Portland, OR
- Employees of State Farm agents must be able to complete all applicable licensing requirements and training programs
- This role is with a State Farm independent contractor agent, not with State Farm Insurance Companies
- State Farm agents are independent contractors who hire their own employees; employees of State Farm agents are not employees of State Farm Insurance Companies
If you are motivated to succeed and see yourself excelling as an Insurance Customer Service Representative, we encourage you to apply today by clicking the job application button. Take the first step toward a fulfilling career supporting customers and making a difference every day!