Insurance Customer Service Representative
Location: GLENDALE, WI
Job Type: fulltime
Company: Joe Harrings - State Farm Agency
Salary: $22.0 - $28.0 per hour
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Job OverviewWe are seeking a dedicated and motivated individual to join our team as a full-time Insurance Customer Service Representative. This position offers an excellent opportunity to build a rewarding career in the insurance industry. The role focuses on delivering top-tier customer service, supporting sales initiatives, and fostering strong client relationships. While prior insurance experience is not required, the right candidate will receive thorough training to ensure success in this dynamic environment.
Responsibilities- Provide prompt, accurate, and friendly customer service by responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Maintain a strong work ethic and a commitment to achieving daily and long-term success.
- Develop service opportunities with both existing and potential new clients to support agency growth.
- Establish and maintain positive customer relationships, following up as needed to ensure satisfaction and address ongoing needs.
- Utilize a customer-focused, needs-based review process to educate clients about a variety of insurance options and products.
- Engage in ongoing networking and relationship-building efforts within the community and with business partners.
- Base pay with additional performance-based bonuses.
- Paid time off available for personal time and vacation needs.
- Comprehensive training and preparation, offering a strong foundation for those interested in becoming a State Farm agent in the future.
- Ability to obtain Property & Casualty license.
- Ability to obtain Life & Health license.
- 1-2 years of prior customer service or sales experience is preferred.
- Demonstrated ability to meet and exceed set goals.
- Strong enthusiasm for the role of insurance and financial products in customers’ lives.
- Proven record of trustworthiness, dependability, and ethical conduct.
- Excellent communication skills, including written, verbal, and active listening abilities.
As an Insurance Customer Service Representative, you will be working full-time to support clients and assist with their insurance needs. This position is based in Glendale, WI, which offers a vibrant and welcoming community for professionals in the insurance industry. The agency is committed to creating an inclusive environment and providing growth opportunities for ambitious team members.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.