Insurance Customer Service Representative
Location: TAMPA, FL
Job Type: fulltime
Company: Josue Rivera - State Farm Agency
Salary: $38000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
The Insurance Customer Service Representative plays a vital role in supporting clients and ensuring a high-quality experience within the insurance industry. As a key point of contact for both existing and prospective clients, the Insurance Customer Service Representative maintains the highest standards of customer care while efficiently managing a variety of insurance-related tasks. This position is designed for individuals who are passionate about customer service, have a keen attention to detail, and thrive in dynamic, fast-paced environments. Working as an Insurance Customer Service Representative offers the opportunity to develop valuable skills in communication, policy management, and client relations, all while contributing to the growth and success of an established insurance agency.
As an Insurance Customer Service Representative, you will be responsible for fostering strong relationships with clients, providing timely and accurate assistance in matters related to insurance policies, claims, and billing. Your role will involve engaging with community members, answering their questions regarding insurance coverage, eligibility, and policy changes, as well as processing claim submissions and clarifying billing matters. By employing a customer-focused, needs-based approach, you will educate clients about their available insurance options, empowering them to make informed decisions.
This position requires excellent interpersonal skills and the ability to communicate complex information in a clear and concise manner. The Insurance Customer Service Representative will also collaborate with other team members to ensure seamless service delivery and the continued growth of the business. If you are dedicated to helping others, possess strong problem-solving abilities, and are eager to advance your career in the insurance industry, this role provides a supportive environment with opportunities for professional development and career advancement.
Located in Tampa, FL, this role offers the added benefit of working in a vibrant city known for its diverse community and thriving business sector. The Insurance Customer Service Representative position is a full-time opportunity, offering competitive compensation, valuable benefits, and a pathway to long-term career growth within the insurance industry.
Insurance Customer Service Representative - Summary- Serve as the primary point of contact for clients seeking information about insurance products and services
- Provide exceptional customer support while managing inquiries related to policy availability, coverage, claims, and billing
- Promote a positive and supportive environment that encourages client satisfaction and agency growth
- Establish and maintain professional relationships with clients through proactive communication and follow-up
- Respond promptly and accurately to customer inquiries regarding insurance products, eligibility, coverage options, policy changes, and billing clarification
- Assist clients with claim submissions, policy transfers, and other insurance-related processes
- Educate clients using a needs-based review process to explain available insurance options and recommend appropriate policies
- Collaborate with agency team members to coordinate customer service efforts and streamline policy management tasks
- Utilize exemplary communication skills to ensure clients’ needs are met efficiently while supporting business development initiatives
- Competitive hourly pay structure with additional commission and bonus opportunities
- Potential for growth and career advancement within the agency
- PTO including vacation and personal/sick days
- Comprehensive health and life insurance benefits
- Hands-on career-building experience in the insurance sector
- Dedication to providing outstanding customer service and support
- Strong ability to relate to clients, answer questions, and anticipate their needs
- Excellent verbal and written communication skills
- Proactive approach to problem-solving and issue resolution
- Insurance licensing (must have or willingness to obtain as required by state regulations)
- Detail-oriented and organized, with the ability to manage multiple tasks efficiently
- Comfortable communicating with clients from diverse backgrounds
- Team player with a positive, can-do attitude
- Self-motivated and eager to learn about new insurance products and industry trends
- Demonstrates initiative in supporting both clients and agency goals
- This Insurance Customer Service Representative position is based in Tampa, FL, offering the benefits of working in a dynamic and supportive community
- Opportunities for ongoing professional development and internal advancement are available for driven and dedicated individuals
- Applicants must comply with applicable licensing requirements and agency standards
- The agency is an Equal Opportunity Employer and encourages applications from all qualified individuals
If you are ready to make a meaningful impact in the insurance industry and grow your career as an Insurance Customer Service Representative, we encourage you to apply by clicking the job application button today. Join a team that values professionalism, customer service excellence, and career growth!