Insurance Customer Service Representative
Location: TAMPA, FL
Job Type: fulltime
Company: Josue Rivera - State Farm Agency
Salary: $38000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative Position OverviewWe are seeking a dedicated and professional Insurance Customer Service Representative to join our team in Tampa, FL. This full-time opportunity is ideal for individuals who are passionate about providing outstanding service and support to insurance clients. As an Insurance Customer Service Representative, you will play a critical role in ensuring client satisfaction by addressing inquiries, resolving concerns, and educating customers about their insurance options. Working in Tampa, FL, offers the benefit of serving a diverse and vibrant community, providing unique opportunities to make a positive impact in the area.
Key Responsibilities- Establish and nurture strong customer relationships through regular follow-ups and attentive communication.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries regarding insurance availability, eligibility, policy coverages, changes, transfers, claim submissions, and billing clarifications.
- Conduct needs-based reviews to educate customers about a range of insurance options, ensuring that they are well-informed to make the best decisions for their needs.
- Utilize exemplary communication skills to efficiently meet customers' needs and support the growth and development of the business.
- Coordinate effectively with other agency team members to ensure seamless service and support for all clients.
- Proactively identify and resolve customer issues, demonstrating a commitment to high-quality service and customer satisfaction.
- Dedication to delivering exceptional customer service in all interactions.
- Ability to relate to customers, answer their questions, and anticipate their needs in a professional manner.
- Strong communication skills, both verbal and written, to assist clients and collaborate with team members effectively.
- Proactive approach to problem-solving and a willingness to take initiative.
- Possession of, or willingness to obtain, the appropriate insurance licensing as required by state regulations.
- Competitive hourly pay structure with opportunities for commission and bonuses.
- Potential for growth and advancement within the agency.
- Paid time off, including vacation days and personal/sick leave.
- Access to health and life insurance benefits.
- Valuable experience to support your long-term career in the insurance industry.
This Insurance Customer Service Representative position in Tampa, FL, provides a rewarding opportunity to advance your career while making a meaningful difference in the lives of community members. If you are ready to join a dynamic environment and are committed to excellence in customer service, we encourage you to apply.