Insurance Customer Service Representative
Location: Salinas, CA
Job Type: fulltime
Company: Farmers Insurance
Salary: $35000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Position OverviewThe Insurance Customer Service Representative plays a vital role within our organization, serving as a primary point of contact for both our valued clients and potential new customers. We are currently seeking a dedicated individual to fill a full-time Insurance Customer Service Representative position. This role is ideal for candidates who are enthusiastic about delivering outstanding service, eager to learn about the insurance industry, and interested in pursuing a rewarding career in insurance sales and support. As an Insurance Customer Service Representative, you will draw on your interpersonal skills and product knowledge to address client inquiries, process policy change requests, and support clients in making informed decisions regarding their insurance needs.
Key Responsibilities- Achieve business production targets and objectives as outlined by the company for the Insurance Customer Service Representative position.
- Engage prospective clients through phone outreach, networking events, and leveraging various lead sources to grow the client base.
- Develop competitive insurance quotes, deliver persuasive sales presentations, and facilitate the closure of new business opportunities.
- Build and maintain professional relationships with industry partners, including real estate agents, mortgage lenders, title companies, and auto dealers to expand business opportunities for the Insurance Customer Service Representative.
- Utilize each customer interaction as an opportunity to cross-sell and up-sell additional insurance products, including financial services, to meet diverse client needs.
- Source and follow up on leads generated from referrals, networking, marketing efforts, cold-calling, and lead databases.
- Educate clients about insurance policy options, ensuring they understand the benefits and coverage details pertinent to their unique requirements.
- Demonstrated strong work ethic and leadership qualities relevant to the Insurance Customer Service Representative role.
- Goal-oriented mindset with a drive to achieve and exceed sales and customer service objectives.
- Ability to manage challenging situations with tact, professionalism, and a solution-focused approach.
- Interest in pursuing a sales-oriented career, with prior sales experience considered a plus for the Insurance Customer Service Representative position.
- No prior insurance experience required; applicants must, however, be willing to learn and adapt to the demands of the insurance industry.
- Must either possess or be able to obtain a Property and Casualty insurance license to fulfill state and company requirements for the Insurance Customer Service Representative role.
- Base salary with commission structure designed to reward performance and achievement.
- Bonus opportunities available for meeting or exceeding business targets.
- Regular work schedule offering weekends and holidays off to support work-life balance for the Insurance Customer Service Representative.
- Comprehensive, hands-on training provided to ensure professional development and success in the Insurance Customer Service Representative role.
- Professional, collaborative work environment that supports growth and advancement within the company.
Joining our team as an Insurance Customer Service Representative means becoming part of an organization that values dedication, professionalism, and a commitment to client service. This full-time role offers the opportunity to learn the insurance business from the ground up, receive industry-standard training, and contribute to a team-oriented environment. If you are motivated, eager to develop your skills, and interested in building a career within the insurance sector, we encourage you to apply for the Insurance Customer Service Representative position.