Insurance Customer Service Representative
Location: Media, PA
Job Type: fulltime
Company: Ed Hanway State Farm Agent
Salary: $15.0 - $20.0 per hour
Category: Insurance
Job Description Apply Now
Insurance Customer Service Representative Job OverviewEd Hanway State Farm is seeking a dedicated and detail-oriented Insurance Customer Service Representative to join our team on a full-time basis. As an Insurance Customer Service Representative, you will play a vital role in supporting our insurance agents and ensuring a seamless experience for our valued customers. This position is ideal for individuals who thrive in a dynamic environment, possess strong organizational skills, and are motivated to help clients understand and choose insurance solutions that meet their needs.
Responsibilities- Establish and nurture relationships with customers, serving as a reliable point of contact for ongoing communication and support.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance availability, eligibility, policy coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based approach to review and educate clients on available insurance options tailored to their unique circumstances.
- Communicate effectively and professionally to meet customer needs, supporting business growth through positive client interactions and building lasting relationships.
- Collaborate with insurance agents and office staff to achieve mutually agreed-upon marketing and sales goals.
- Demonstrated dedication to providing exceptional customer service in every client interaction.
- Preferred experience in sales roles, such as inside sales representative, outside sales, retail sales associate, or telemarketing.
- Ability to obtain a Property and Casualty License as required by industry regulations.
- Ability to obtain a Life/Health License to broaden your scope of service to clients.
- Interest in marketing insurance products and services based on customer needs and preferences, with a proactive approach to achieving organizational objectives.
- Strong organizational, communication, and interpersonal skills with a customer-centric mindset.
- Competitive salary structure with opportunities for commission and bonus incentives based on performance.
- Paid time off, including vacation days and personal/sick leave, to support work-life balance.
- Access to health benefits to promote overall well-being.
- Profit sharing opportunities to reward team contributions and success.
- Potential for career growth and advancement within the agency for motivated and high-performing individuals.
Working as an Insurance Customer Service Representative with Ed Hanway State Farm provides the chance to build a rewarding career in the insurance industry while making a meaningful difference in the lives of individuals and families. Our team values professionalism, integrity, and a positive workplace culture where each member is empowered to contribute and grow. If you are passionate about helping others and are eager to advance your career in insurance, we encourage you to apply for this full-time position today.