Insurance Customer Service Representative
Location: WIXOM, MI
Job Type: parttime
Company: Terri Anderson-Berger Agency
Salary: $25000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Terri Anderson-Berger, State Farm Agency, is seeking a dedicated and customer-focused Insurance Customer Service Representative to join our team on a part-time basis in Wixom, MI. This opportunity is ideal for individuals passionate about delivering exceptional customer service within the insurance industry. As an Insurance Customer Service Representative, you will play a vital role in maintaining and enhancing the customer experience for our valued clients while working within a supportive and professional environment. If you are motivated by helping others and enjoy working in a dynamic, team-oriented setting, we encourage you to apply for this rewarding position.
As an Insurance Customer Service Representative, you will be responsible for ensuring the satisfaction of customers through prompt and accurate service. You will maintain open communication lines with clients, address their needs, and provide information regarding insurance policies, claims, billing, and coverage. Your efforts will contribute to building lasting relationships and reinforcing the trust our clients have in our agency. Working as part of a respected State Farm Agent team, you will gain valuable experience in the insurance sector and be well-positioned for further professional growth.
The agency is located in Wixom, MI, offering the unique benefit of being part of a thriving local community. Working in this area means you will be surrounded by a supportive network of colleagues and clients who value integrity and outstanding service. The part-time employment structure allows for flexibility, making this position attractive for those balancing other commitments.
Insurance Customer Service Representative - SummaryThe Insurance Customer Service Representative position is designed for candidates who are enthusiastic about customer service and have a genuine interest in the insurance industry. The role is centered on building and maintaining strong client relationships, delivering timely and accurate service, and supporting customers in understanding their insurance options. You will play a key role in fostering customer loyalty and contributing to the agency's reputation for excellence. This position is part-time and based in Wixom, MI, providing an excellent opportunity to gain industry experience and make a positive impact within the local community.
Duties & Responsibilities- Maintain a strong work ethic with a total commitment to success each day in the insurance customer service representative role.
- Establish and nurture customer relationships; follow up with clients as needed to ensure ongoing satisfaction.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverage options, policy changes, and billing.
- Handle claim submissions and clarify any customer questions regarding insurance processes.
- Utilize a needs-based review approach to educate customers about the full range of insurance products and services available through State Farm.
- Prepare quotes for personal and commercial insurance lines, supporting customers in selecting the best options for their needs.
- Collaborate with team members to ensure seamless service delivery and achieve collective goals.
- Compensation is structured as hourly plus commission/bonus, rewarding results-driven performance in the insurance customer service representative position.
- Valuable hands-on experience in a reputable State Farm agency, enhancing your professional skills and career prospects.
- Part-time hours with flexibility to support work-life balance.
- Sales experience is preferred (including outside sales, inside sales, retail sales, or telemarketing), but not required.
- Excellent communication skills, including written, verbal, and listening proficiencies, are vital for success as an insurance customer service representative.
- Proficiency in a variety of computer applications, with particular emphasis on Windows-based programs.
- Strong attention to detail and pride in delivering work accurately and efficiently.
- Ability to multi-task and prioritize competing demands effectively.
- Self-motivated and proactive in problem-solving and task completion.
- Ability to work collaboratively within a team environment.
- Capability to assess customer needs and conduct effective interviews to determine the best insurance solutions.
- Demonstrated ability to relate to customers and build rapport.
- Active Property & Casualty insurance license is required to perform this role.
- Ability to obtain a Life and Health insurance license, if not already held.
- Motivated, reliable, and enthusiastic about helping others as an insurance customer service representative in Wixom, MI.
- Demonstrates professionalism, integrity, and a customer-first mindset.
- Enjoys problem-solving and thrives in a fast-paced, team-oriented environment.
- Brings a positive attitude and willingness to learn and grow within the insurance industry.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
- If you are motivated to succeed and see yourself excelling in the insurance customer service representative position, please submit your application now by clicking the job application button. We look forward to connecting with candidates who are enthusiastic about joining our team in Wixom, MI and making a meaningful difference for our customers.