Insurance Customer Service Representative
Location: CHESTERFIELD, MO
Job Type: parttime
Company: Lane Sander - State Farm Agency
Salary: $22.0 - $30.0 per hour
Category: Insurance
Job Description Apply Now
Joining a respected insurance agency as an Insurance Customer Service Representative offers a rewarding opportunity to support clients while developing industry expertise. As an integral part of the team, you will play a pivotal role in daily operations, client communications, and administrative management. This full-time position is ideal for individuals seeking a stable, growth-oriented career in the insurance sector. The agency values professionalism, organization, and a customer-first mindset, and looks for team members who are eager to learn and advance within the field.
The Insurance Customer Service Representative is responsible for delivering exceptional client service and administrative support. In this role, you will interact directly with clients, handle inquiries, manage documentation, and assist in various operational tasks. By maintaining high standards of accuracy, efficiency, and communication, you will ensure that clients receive prompt, attentive service and that the agency operates smoothly and efficiently. This position is designed for individuals who excel in supportive roles, thrive in dynamic environments, and are committed to continual professional development.
Working as an Insurance Customer Service Representative, you will have the opportunity to gain hands-on experience in the insurance industry, including exposure to property and casualty insurance products, claims processes, and client relationship management. You will be supported by a collaborative team and receive ongoing training to help you succeed and progress within the organization. The agency offers a positive work culture that encourages growth, values each team member's contributions, and recognizes performance through various advancement opportunities. If you are detail-oriented, organized, and passionate about making a difference for clients, this role is a great step in your insurance career journey.
Insurance Customer Service Representative - Summary- Serve as the first point of contact for agency clients, delivering outstanding customer service and support.
- Support insurance agents and team members by managing administrative and operational tasks.
- Contribute to a positive, efficient, and client-focused office environment.
- Greet clients, answer incoming phone calls, respond to emails, and address client inquiries in a professional and courteous manner.
- Manage and coordinate schedules, book appointments, and maintain office supplies to ensure smooth daily operations.
- Prepare, process, and file insurance forms, manage client files, and ensure all paperwork is completed accurately and submitted promptly.
- Enter client information into the agency management system, regularly update records, and maintain data accuracy.
- Handle billing inquiries, process payments, and follow up on overdue accounts to support financial operations.
- Act as a liaison between clients and agents, fostering clear and effective communication to resolve issues and answer questions.
- Assist in organizing marketing events, prepare promotional materials, and manage social media accounts to support the agency’s outreach efforts.
- Provide preliminary assistance to clients during the claims process, ensuring all required documentation is gathered and proper communication is maintained with claims adjusters.
- Base hourly pay with monthly performance-based bonuses.
- Opportunities for advancement within the agency.
- Paid time off to support work-life balance.
- Comprehensive health insurance coverage.
- Retirement plan options for long-term financial security.
- Access to ongoing training and professional development programs.
- Must be able to obtain a Property and Casualty license as required by state regulations.
- Previous experience in insurance, preferably with a recognized agency, is preferred.
- Prior sales and customer service experience within insurance or financial services is advantageous.
- Proficiency in Microsoft Office Suite and familiarity with agency management software.
- Excellent verbal and written communication skills, with a strong focus on customer satisfaction.
- Exceptional organizational skills with the ability to multitask and prioritize effectively.
- Friendly, professional demeanor and a commitment to accuracy in data entry and document preparation.
- Ability to work independently, resolve client issues, and implement effective solutions.
- Highly organized and detail-oriented individual who thrives in a supportive, team-based environment.
- Demonstrates strong client service skills and a proactive approach to problem-solving.
- Eager to learn, adaptable to changing priorities, and motivated to advance within the insurance industry.
- Possesses a positive attitude and values contributing to a productive, inclusive workplace.
- This position is with an independent contractor agent and not directly with the insurance company.
- Employment is contingent upon successfully obtaining all required licenses and completing any necessary training.
- Team members hired by independent contractor agents are not employees of the parent insurance company.
- The agency is committed to providing equal employment opportunities and complies with all applicable laws and regulations.
- Applicants are encouraged to apply by clicking the job application button to take the next step in their career journey.
If you are seeking a dynamic and growth-oriented role in the insurance industry, consider applying for the Insurance Customer Service Representative position. Take the first step toward a rewarding career—apply today!