Insurance Customer Service Representative
Location: Roeland Park, KS
Job Type: fulltime
Company: David Chavez - State Farm Agency
Salary: $41600.0 - $52000.0 per year
Category: Administrative
Job Description Apply Now
Insurance Customer Service Representative Position OverviewThe Insurance Customer Service Representative position is an integral full-time role within a dynamic insurance agency serving the Roeland Park, KS community. As a key member of the team, this role involves providing exceptional customer service to policyholders, supporting the agency's sales efforts, and helping clients understand their insurance coverage options. Working in Roeland Park, KS, offers the advantage of being part of a vibrant, supportive community with a thriving business environment. This full-time position is ideal for individuals who thrive in client-facing roles and are interested in developing a long-term career in the insurance industry.
Responsibilities- Serve as the first point of contact for policyholders, addressing their inquiries about coverage, assisting with policy changes, and guiding them through the claims and billing processes.
- Proactively develop leads, schedule appointments, and identify client needs to recommend appropriate insurance products and services.
- Build strong, lasting relationships with clients by providing consistent follow-up and ensuring a high standard of client care.
- Maintain accurate records of client interactions, transactions, and policy updates in agency systems.
- Collaborate with colleagues to meet individual and team goals, contributing to the overall growth and success of the agency.
- Stay informed about new products, services, and technology tools relevant to the insurance industry.
- Must have or be prepared to obtain a Property & Casualty license (all licensing expenses are covered by the agency).
- Demonstrated dependability and ability to learn new concepts quickly.
- Positive, coachable attitude with a willingness to embrace new challenges and work independently when required.
- Strong interpersonal and communication skills, with the ability to build trust and rapport with clients.
- Goal-oriented mindset with a commitment to meeting and exceeding objectives.
- Adaptability to new technology and evolving client needs.
- Competitive base pay, with opportunities for monthly and annual bonuses after licensure.
- Comprehensive benefits package, including paid time off (vacation, holidays, and sick leave), a simple savings program with matching retirement benefits, and a health insurance allowance.
- Supportive, positive work environment that provides valuable training and professional development opportunities to help you advance your career in insurance.
This insurance agency is dedicated to delivering outstanding service to policyholders, supporting clients in managing everyday risks, and helping the community thrive. The focus is on integrity, client satisfaction, and empowering team members to reach their professional goals.
Career OpportunitiesAs an Insurance Customer Service Representative, you will gain hands-on experience and industry knowledge, positioning you for growth within the agency or the broader insurance sector. The agency values professional development and supports team members who wish to pursue additional licenses or leadership responsibilities.
Legal DisclaimerPlease note: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agent’s employees are not employees of State Farm.