Insurance Customer Service Representative
Location: MARION, OH
Job Type: fulltime
Company: Nathan Hinesman - State Farm Agency
Salary: $30000.0 - $60000.0 per year
Category: Sales
Job Description Apply Now
The Insurance Customer Service Representative position is an excellent opportunity for individuals seeking a rewarding career within the insurance and financial services sector. As a valued member of an established agency, you will play a crucial role in building and maintaining strong customer relationships, supporting clients with their insurance needs, and promoting a suite of respected insurance and financial products. This full-time role offers dynamic challenges and meaningful engagement with the community, providing a pathway to professional growth and development in the insurance industry.
Our agency is dedicated to delivering outstanding service and guidance to every client. As an Insurance Customer Service Representative, you will be a primary point of contact for new and existing customers, helping them understand their coverage options, assisting with policy changes, and ensuring they receive prompt, accurate information. You will be responsible for utilizing a customer-focused approach to address inquiries regarding insurance availability, eligibility, policy coverages, claim submissions, billing clarification, and more. This role is ideal for individuals who are proactive, detail-oriented, and motivated to make a difference in clients’ lives.
While prior experience in insurance is not required, a willingness to obtain necessary licenses and a commitment to ongoing professional education are essential. Training will be provided for the right candidate with the appropriate skill set and drive to succeed. The agency values collaboration and teamwork, offering a supportive environment where each member is encouraged to pursue their career aspirations. Working in Marion, OH, you will find the local community welcoming and a great place for professionals who are eager to contribute and grow within the industry.
As an Insurance Customer Service Representative, you will benefit from a competitive base salary, commission opportunities, and a comprehensive benefits package. This includes paid time off, a matching 401k, a health insurance stipend, and bonus potential for top performers. The agency also provides exceptional preparation for those who aspire to advance within the insurance industry, including becoming a licensed agent in the future.
To excel in this role, candidates should demonstrate strong communication skills, a customer-first attitude, and the ability to thrive in a fast-paced, team-oriented environment. Enthusiasm for helping others, a keen eye for detail, and a proactive approach to problem solving will set you apart. If you are ready to take the next step in your career and join a motivated, high-performing team, we invite you to apply today by clicking the job application button below.
Insurance Customer Service Representative - Summary- Full-time role focused on providing exceptional customer service and support within a respected insurance agency
- Opportunity to engage with clients, address their insurance needs, and promote a full suite of insurance and financial products
- Comprehensive training and mentorship provided for candidates willing to obtain necessary licenses
- Competitive compensation, benefits, and career advancement opportunities
- Establish and nurture customer relationships through proactive communication and follow-up
- Deliver prompt, accurate, and friendly customer service via phone, in-person, and electronic communication
- Assist clients with inquiries regarding insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing
- Educate customers on insurance and financial service products using a needs-based review process
- Identify customer needs, develop leads, schedule appointments, and market appropriate products and services
- Collaborate with agency team members to achieve organizational goals
- Base salary with a competitive commission program
- Bonus potential for top performers
- Paid time off for personal use and holidays
- 5% matching 401k retirement plan
- Health insurance stipend available
- Support and preparation for future advancement within the agency or as a licensed agent
- Must obtain Property & Casualty license within a specified timeframe
- Must obtain Life & Health license as required
- Series 6 and 63 licenses preferred, but not required
- Demonstrated enthusiasm for the role of insurance and financial products in clients’ lives
- Excellent written, verbal, and listening communication skills
- Self-motivated, detail-oriented, and proactive in problem solving
- Strong commitment to customer service and teamwork
- Ability to relate effectively and empathetically to clients
- Outgoing and customer-focused with a passion for helping others
- Thrives in a collaborative, goal-oriented team environment
- Self-driven with an entrepreneurial spirit and a desire for success
- Willingness to learn and adapt to changing customer and business needs
- Aspirations for career advancement within the insurance industry
- This position is with an independent contractor agent, not with the parent insurance company
- Employees must complete all applicable licensing and training requirements
- Employment decisions are made by the agency's independent agent
- Equal employment opportunity is provided in accordance with all applicable laws
- To start your journey toward a fulfilling career, apply today using the job application button
State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.