Insurance Customer Service Representative
Location: ZUMBROTA, MN
Job Type: fulltime
Company: Lyle Wendroth - State Farm Agency
Salary: $23.0 - $28.0 per hour
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Job OverviewIf you are seeking a rewarding career in customer care and enjoy helping people understand their insurance options, the Insurance Customer Service Representative position is an excellent opportunity to develop your skills and grow professionally. This full-time role is with a well-established insurance agency representing State Farm and is focused on delivering exceptional service to clients. No prior insurance experience is required, as training will be provided to candidates who demonstrate the right skill set and motivation. Join a team committed to providing outstanding support and guidance to customers while developing valuable industry experience.
Key Responsibilities- Answer incoming phone calls and warmly greet clients in a professional office environment.
- Establish and maintain positive customer relationships, ensuring timely follow-up as needed.
- Deliver prompt, accurate, and friendly customer service to enhance the overall experience for insurance clients.
- Respond to customer inquiries regarding insurance products, including availability, eligibility, policy coverage, changes, transfers, claims, and billing questions.
- Utilize a customer-focused, needs-based approach to review and educate clients about suitable insurance options.
- Experience in an office or customer service setting is preferred.
- Excellent written, verbal, and listening communication skills.
- Demonstrated self-motivation and a proactive approach to problem solving.
- Strong attention to detail and organizational skills.
- Ability to work collaboratively in a team environment.
- Skill in assessing customer needs and conducting effective interviews to provide tailored solutions.
- Capacity to build rapport and relate effectively to a diverse customer base.
- Willingness and ability to obtain a Property and Casualty license.
- Willingness and ability to obtain a Life and Health insurance license.
- Competitive compensation structure with hourly pay.
- Generous paid time off and holiday benefits.
- Opportunities for bonuses throughout the year.
- Retirement plan to support your long-term financial goals.
- Professional office setting with excellent working conditions.
- Valuable experience in the insurance industry and customer service.
- Potential for career advancement and growth within the agency.
As an Insurance Customer Service Representative, you play a vital role in fostering customer loyalty and ensuring that each client receives high-quality service and support. The agency is dedicated to providing a positive work environment where team members are empowered to succeed and contribute to the agency's mission of helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Location HighlightThis full-time Insurance Customer Service Representative position is based in Zumbrota, MN, offering the benefits of working in a welcoming community known for its friendly atmosphere.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.