Insurance Customer Service Representative
Location: DELRAY BEACH, FL
Job Type: fulltime
Company: State Farm Agency - Delray Beach, FL
Salary: $40000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Position OverviewThe Insurance Customer Service Representative is a vital team member responsible for delivering outstanding service and support to clients within an insurance agency environment. In this full-time role, you will engage with customers to build strong relationships, address inquiries, and provide knowledgeable guidance on insurance products and services. This opportunity is well-suited for individuals who are motivated, detail-oriented, and eager to contribute to a dynamic team focused on customer satisfaction and business growth.
Key Responsibilities- Establish and nurture positive customer relationships by engaging in proactive communication and timely follow-up.
- Deliver prompt, accurate, and courteous service by responding to client inquiries regarding insurance availability, eligibility, policy coverage options, policy changes, transfers, claim submissions, and billing questions.
- Educate customers on insurance solutions through a customer-focused review process, ensuring each client understands their options and benefits.
- Uphold high ethical standards and a strong work ethic, demonstrating a daily commitment to client satisfaction and agency success.
- Maintain current knowledge of insurance products, industry regulations, and agency policies to provide accurate and up-to-date information to customers.
- Generate thorough and timely activity reports for management and support the development of new business through value-based conversations.
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Organizational aptitude with keen attention to detail and the ability to manage multiple tasks simultaneously.
- Strong motivation, initiative, and dedication to delivering exceptional service.
- Demonstrated ability to work both independently and collaboratively within a team environment.
- Proactive approach to problem-solving and the ability to adapt in a fast-paced setting.
- Familiarity with computer applications and willingness to learn new systems as needed.
- Commitment to ongoing professional development, including staying informed on product changes, licensing requirements, and industry developments.
Candidates for the Insurance Customer Service Representative position must obtain the necessary insurance licenses, including Property & Casualty and Life and Health licenses for the state of Florida, prior to starting employment. Support is provided for the licensing process, and reimbursement for associated costs is available upon successful completion. Continuing education to maintain active licensing status is required as part of this role.
Employment TypeThis is a full-time position within an independent insurance agency. The agency is committed to fostering a positive, inclusive work environment with opportunities for professional growth and advancement.
Legal DisclaimerThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.