Insurance Customer Service Representative
Location: DELRAY BEACH, FL
Job Type: fulltime
Company: State Farm Agency - Delray Beach, FL
Salary: $40000.0 - $80000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative
Are you looking to build a rewarding career in the insurance industry? The Insurance Customer Service Representative role offers an exciting opportunity for motivated professionals to join a dynamic team dedicated to delivering exceptional customer experiences. As a key member of an insurance agent's office, you will play an essential role in fostering strong customer relationships, providing expert guidance on insurance options, and supporting business growth through value-driven service. Whether you are experienced in insurance or seeking to begin your journey in this field, we provide comprehensive training and support to help you succeed.
As an Insurance Customer Service Representative, you will be the primary point of contact for customers, assisting them with a wide range of insurance inquiries and needs. Your role will involve educating clients about various insurance products, responding to policy questions, processing changes, and resolving billing or claims concerns. You will utilize your excellent communication skills to ensure customers feel valued and well-informed, while also helping the agency identify opportunities for coverage improvements or additional policies that best fit each client's needs.
The Insurance Customer Service Representative position is ideal for individuals who thrive in a fast-paced environment and are passionate about helping others. Your ability to build trust, listen actively, and demonstrate empathy will be key to your success. This customer-focused role requires proactive problem-solving, attention to detail, and a commitment to delivering timely, accurate information. The work offers both stability and the potential for advancement within the insurance field, making it a strong choice for those seeking professional growth.
Licensing is required for this role, including Property & Casualty and Life and Health insurance certifications. If you are not currently licensed, support and reimbursement for the licensing process may be available. This ensures you are fully prepared to provide expert service and remain compliant with industry regulations.
Benefits for Insurance Customer Service Representatives are comprehensive, including a competitive base salary, performance-based bonuses, life insurance, paid time off, and ongoing training and development. Advancement opportunities are available for those who demonstrate excellence in their roles, and the agency environment is supportive and team-oriented. Working in this position also allows you to develop a deep understanding of insurance products and the evolving needs of customers, which is highly valuable for long-term career progression in the industry.
The Insurance Customer Service Representative role is open to individuals with excellent interpersonal skills, strong organizational abilities, and a dedication to high-quality customer service. Successful candidates will be detail-oriented, self-motivated, and capable of managing multiple tasks efficiently. The ability to work both independently and as part of a collaborative team is essential. If you are committed to accuracy, enjoy problem-solving, and possess a genuine desire to help others protect what matters most, you are encouraged to apply for this opportunity.
As part of an independent insurance agency, you will be required to stay current on product changes, licensing requirements, technical developments, and continuing education. You must be able to complete all necessary training programs and comply with all applicable regulations. This position offers a promising path for both entry-level candidates and those with prior experience in customer service or insurance.
If you are ready to take the next step in your career and make a meaningful impact in the insurance industry, we invite you to apply for the Insurance Customer Service Representative position by clicking the job application button below. Join a professional team that values your contributions and supports your growth every step of the way.
Legal Disclaimer: This position is with an independent contractor agent, not with the parent insurance company. Employees of independent agents must complete all applicable licensing requirements and training programs. Independent agents hire their own employees, and those employees are not employees of the parent insurance company.
Insurance Customer Service Representative - Summary- Provide attentive and accurate customer service for insurance clients
- Serve as a primary point of contact for policyholders
- Educate clients about insurance options and policy features
- Contribute to the agency’s growth by supporting value-based conversations
- Establish and maintain strong customer relationships
- Respond to inquiries regarding policy availability, eligibility, coverages, policy changes, transfers, claims, and billing
- Utilize a needs-based approach to recommend suitable insurance solutions
- Demonstrate a strong work ethic and commitment to daily success
- Ensure timely, thorough, and accurate completion of customer requests
- Provide regular activity reports to the agency owner
- Stay current on product and industry developments through ongoing education
- Competitive base salary (commensurate with experience and licensing)
- Performance/production-based bonuses
- Life insurance coverage
- Opportunities for advancement within the agency
- Paid time off
- Comprehensive training and professional development
- High school diploma or equivalent required
- Must hold or be willing to obtain Property & Casualty and Life and Health insurance licenses
- Excellent written, verbal, and interpersonal communication skills
- Strong organizational and multitasking abilities
- Detail-oriented with a proactive approach to problem-solving
- Ability to work both independently and within a team environment
- Commitment to maintaining up-to-date knowledge of products and industry standards
- Energetic, self-motivated professional
- People-oriented with a passion for helping others
- Thrives in a fast-paced setting
- Dedicated to providing outstanding customer experiences
- Pride in delivering accurate, timely work
- This role is with an independent insurance agent, not the parent insurance company
- Ongoing training and education are provided and required
- Applicants must be able to meet all licensing and compliance requirements
- If you are ready to advance your career in the insurance industry, apply now by clicking the job application button