Insurance Customer Service Representative
Location: LOCUST GROVE, GA
Job Type: fulltime
Company: Randy McClellan - State Farm Agency
Salary: $14.0 - $22.0 per hour
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Position OverviewThe Insurance Customer Service Representative plays a critical role in supporting clients and ensuring an exceptional customer experience within the insurance sector. This full-time position is designed for individuals who are motivated, energetic, and committed to delivering value-based conversations and excellent service. As part of an independent insurance agency team, the Insurance Customer Service Representative will contribute to the agency's growth and success by building strong relationships with clients and assisting with a broad range of insurance service needs.
Responsibilities- Establish and maintain positive relationships with customers, following up as necessary to address ongoing needs and inquiries.
- Deliver prompt, accurate, and friendly service, including responding to questions about insurance policy availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications.
- Utilize a customer-focused and needs-based review process to educate clients about various insurance options and assist them in making informed decisions regarding their coverage.
- Demonstrate a strong work ethic and a daily commitment to achieving success for the agency and its clients.
- Provide timely and thorough activity reports to the agent, ensuring all client interactions and follow-ups are well documented.
- Excellent interpersonal skills, with the ability to build rapport and communicate effectively with clients.
- Strong written, verbal, and listening communication abilities.
- Detail-oriented and organized, with the capacity to manage multiple tasks efficiently.
- Self-motivated and proactive in identifying and solving problems.
- Dedicated to providing outstanding customer service and going above and beyond to meet client needs.
- Comfortable learning and utilizing various computer functions and agency management systems.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Pride in completing tasks accurately and within required timelines.
- Willingness to remain current on product changes, licensing, technical developments, and continuing education requirements.
- Must be able to obtain Property & Casualty license as well as Life and Health license, as required by the agency and state regulations.
- Competitive salary structure with potential for bonuses based on performance.
- PTO, including vacation and personal/sick days, to support work-life balance.
- 401(k) retirement plan for long-term financial planning.
- Valuable hands-on experience in the insurance field, including exposure to a variety of insurance products and customer service best practices.
- Opportunities for professional growth and advancement within the agency.
This Insurance Customer Service Representative position is offered by an independent contractor agent. Successful candidates will be expected to complete all applicable licensing requirements and training programs. Employees of the agency are not employees of the parent insurance company but are hired and managed by the independent contractor agent. This structure provides an opportunity to contribute directly to the agency's culture and success while gaining experience in a dynamic and supportive environment.
Equal Opportunity Employer StatementWe are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.