Insurance Customer Service Agent
Location: TAMPA, FL
Job Type: fulltime
Company: Josue Rivera - State Farm Agency
Salary: $38000.0 - $50000.0 per year
Category: Insurance
Job Description Apply Now
Insurance Customer Service Agent Job OverviewThe Insurance Customer Service Agent plays a pivotal role in supporting clients and ensuring a positive experience for every policyholder. This full-time position in Tampa, FL, is essential for maintaining client satisfaction and fostering the growth of a reputable insurance agency. As an Insurance Customer Service Agent, you are responsible for addressing customer inquiries, maintaining strong relationships, and providing accurate information regarding insurance products and services. This role offers an opportunity to build a rewarding career within the insurance industry while working alongside a dedicated team.
Key Responsibilities- Establish and maintain lasting customer relationships, following up as needed to ensure satisfaction and retention.
- Deliver prompt, accurate, and friendly customer service by responding to questions about insurance availability, eligibility, coverage options, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about their insurance options, ensuring they are well-informed to make the best decisions for their needs.
- Communicate effectively with clients and collaborate with team members to meet customer needs and support the growth of the business.
- Anticipate the needs of clients and proactively offer solutions to improve their overall experience with the agency.
- Demonstrated dedication to providing exceptional customer service in a professional environment.
- Ability to relate to clients, answer their questions, and anticipate their insurance needs.
- Strong communication skills for interacting with customers and coordinating with other agency staff members.
- Proactive approach to problem-solving, ensuring client issues are addressed quickly and thoroughly.
- Must possess or be willing to obtain the appropriate insurance licensing as required by state regulations.
- Competitive hourly pay structure, plus opportunities to earn commission and bonuses based on performance.
- Significant growth potential and opportunities for advancement within the agency.
- Paid time off, including vacation and personal or sick days, to support work-life balance.
- Access to health and life insurance benefits for comprehensive support.
- Valuable career-building experience in the insurance sector.
Located in Tampa, FL, this full-time Insurance Customer Service Agent role offers the opportunity to work in a vibrant community known for its friendly atmosphere and dynamic business environment.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.