Insurance Customer Service Representative
Location: WEST PALM BCH, FL
Job Type: fulltime
Company: Lazzo Martin - State Farm Agency
Salary: $30000.0 - $45000.0 per year
Category: Customer Service
Job Description Apply Now
Insurance Customer Service Representative Position OverviewThe Insurance Customer Service Representative plays a crucial role in supporting clients and maintaining positive relationships with policyholders. As an integral member of an insurance agent's team, this position focuses on delivering exceptional client service, addressing inquiries, and ensuring customers receive accurate information regarding their insurance policies. The Insurance Customer Service Representative position offers the opportunity to build valuable experience in the insurance industry, with ongoing training provided for individuals who are committed to personal and professional growth.
Key Responsibilities- Establish and nurture customer relationships, following up with clients as needed to ensure satisfaction and address any outstanding needs.
- Deliver prompt, accurate, and friendly customer service by responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Utilize a customer-focused, needs-based review process to educate clients about available insurance options, helping them make informed decisions.
- Maintain a strong work ethic and demonstrate commitment to achieving daily success and supporting team goals.
- Provide timely and thorough activity reports to the supervising insurance agent, ensuring transparent and effective communication.
- Stay current on product changes, licensing, technical developments, and continuing education to provide the most up-to-date service possible.
- Ability to obtain a Florida 4-40 Customer Representative License within 60 days of hire.
- Excellent interpersonal, written, verbal, and listening skills.
- Strong organizational skills and attention to detail, with the ability to multi-task and prioritize effectively in a fast-paced environment.
- Self-motivated and proactive in problem-solving, with a commitment to delivering outstanding customer service.
- Computer literacy and the ability to quickly learn new software functions.
- Ability to work collaboratively as part of a team, demonstrating pride in achieving accurate and timely results.
- Bilingual skills in Spanish, Chinese, or Russian are preferred but not required.
- Competitive base salary and paid time off, including vacation and personal/sick days.
- Opportunity to gain valuable experience in the insurance industry, with the potential for growth and advancement within the office.
- Comprehensive training for candidates who demonstrate the right skill set and motivation for the Insurance Customer Service Representative role.
This position is with an independent contractor agent of State Farm, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Why Work HereWorking as an Insurance Customer Service Representative provides the chance to be part of a dynamic team, support customers in navigating important financial decisions, and develop a rewarding career in the insurance sector. The role is ideal for individuals who are enthusiastic about professional development and excel in a supportive, growth-oriented environment.