Inside Sales Support Specialist
Location: Houston, TX
Job Type: Contract To Hire
Company: Openwork
Salary: 0
Category: Customer Service / Call Center
Job Description Apply Now
The Inside Sales Support Specialist plays a crucial role within the sales operations team by providing comprehensive support and exceptional customer service to established clients. This position is designed for professionals who excel in a fast-paced, team-oriented environment and are passionate about ensuring a seamless experience for customers from order placement through to completion. The Inside Sales Support Specialist will not be required to perform any cold calling, as the focus is dedicated to maintaining and nurturing existing client relationships. This is an exciting opportunity for individuals who thrive on multitasking and possess strong organizational skills.
Those considering the Inside Sales Support Specialist position can look forward to a dynamic work environment where every day brings new challenges and opportunities to contribute to the team's success. The role involves a balanced combination of administrative responsibilities, customer communication, and collaboration with various departments, making it ideal for candidates who enjoy variety in their daily tasks. Located in a thriving area, this opportunity also offers the benefits of working in a supportive and professional community, which fosters both personal and professional growth.
If you are a candidate who is dedicated to delivering excellent service, adept at managing multiple priorities, and looking to grow within a supportive team structure, the Inside Sales Support Specialist position could be the perfect fit. Apply now by clicking the job application button and take the next step in your career journey as an Inside Sales Support Specialist.
Inside Sales Support Specialist - Summary- Provides vital support to the inside sales team, focusing on established client accounts.
- Responsible for ensuring a smooth order management process, from entry to completion.
- Acts as a key point of contact for customer inquiries and support requests.
- Works closely with management and team members to meet organizational objectives.
- Handles high-volume phone communication and administrative tasks.
- Deliver exceptional customer service to existing accounts by addressing inquiries, resolving issues, and maintaining positive relationships.
- Manage the end-to-end order process, including order entry, tracking, and completion to ensure accuracy and customer satisfaction.
- Process invoices promptly and accurately, maintaining meticulous records for all transactions.
- Handle a high volume of phone communication, providing timely and professional support to customers.
- Support inside sales operations through various administrative tasks, including record keeping and data entry.
- Collaborate with team members and the General Manager to ensure all daily operational requirements are met.
- Adapt to varying workloads and effectively prioritize tasks in a fast-paced environment.
- Competitive compensation package aligned with industry standards.
- Opportunities for professional growth and development within the organization.
- Potential eligibility for company benefits, including health insurance, paid time off, and retirement plans, in accordance with company policy.
- Supportive team environment that values work-life balance and employee well-being.
- Demonstrated customer service experience, preferably in a B2B or inside sales environment.
- Proficiency in Microsoft Outlook and Word for efficient communication and documentation.
- Strong organizational and multitasking skills, with the ability to manage multiple tasks and priorities effectively.
- Comfortable working in a dynamic, fast-paced environment with fluctuating workloads.
- Excellent verbal and written communication skills.
- Proven ability to work both independently and collaboratively within a team setting.
- Personable, detail-oriented, and committed to providing outstanding customer support.
- Flexible and adaptable, thriving in situations where priorities shift throughout the day.
- Enjoys contributing to a collaborative team environment and supporting colleagues in achieving shared goals.
- Possesses a proactive approach to problem-solving and continuous improvement.
- Values accuracy, efficiency, and professionalism in all aspects of work.
- Standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM, allowing for a healthy work-life balance.
- Directly reports to the General Manager for time approvals and operational oversight.
- Workload may fluctuate with some days busier than others, offering variety and the opportunity to continually develop new skills.
- This position complies with all equal employment opportunity (EEO) guidelines and company policies, ensuring an inclusive and welcoming workplace for all applicants.
- Candidates are encouraged to apply by clicking the job application button to begin the hiring process for the Inside Sales Support Specialist role.