HVAC Technical Support Specialist
Location: Meadows Place, TX
Job Type: Contract To Hire
Company: Openwork
Salary: 0
Category: Customer Service / Call Center
Job Description Apply Now
The HVAC Technical Support Specialist role is a critical position within a leading manufacturing company, designed to provide exceptional customer and technical support for portable air conditioning equipment. As an HVAC Technical Support Specialist, you will act as the first line of contact for customers, field technicians, and distributors, ensuring the fast and accurate resolution of technical issues related to refrigeration, electrical systems, and airflow. This full-time role offers a unique opportunity to utilize your HVAC expertise and administrative skills to assist clients and support the company's commitment to quality and service excellence. Working out of Stafford, TX, you will join a team dedicated to providing high-level technical support and fostering long-term customer relationships. The position is structured as a temporary-to-permanent opportunity, making it ideal for individuals seeking career growth within the HVAC industry.
As an HVAC Technical Support Specialist, you will engage with a wide variety of stakeholders—including dealers, rental companies, contractors, distributors, and end users—by phone, email, video conferencing, and digital communication platforms. You will leverage your troubleshooting abilities to diagnose complex issues, guide customers through step-by-step solutions, and ensure that each interaction is handled with professionalism and empathy. Your technical knowledge will be vital in interpreting alarms, error codes, wiring diagrams, and service manuals, enabling you to communicate effectively with individuals possessing varying levels of technical experience.
In addition, you will play a pivotal role in maintaining meticulous records, managing warranty claims, and coordinating replacement parts. Your attention to detail and organizational skills will support warranty compliance, quality assurance, and future product improvements. The ideal candidate brings a strong background in HVAC, refrigeration, or related technical fields, as well as proficiency with Microsoft Office, ERP, CRM, and warranty management software.
This position offers medical, dental, and vision benefits, as well as 401k and paid time off/vacation, making it a comprehensive career opportunity for a motivated and skilled HVAC professional. Working in Stafford, TX, you will benefit from joining a vibrant community known for its supportive business environment and access to leading industry resources.
HVAC Technical Support Specialist - Summary- Provide technical support for portable air conditioning equipment to customers, field technicians, and distributors
- Diagnose and troubleshoot refrigeration, electrical, and mechanical issues using various communication platforms
- Guide clients through structured troubleshooting procedures
- Document technical findings and manage warranty claims
- Maintain high standards of customer service and technical accuracy
- Serve as the primary technical expert addressing customer inquiries related to portable air conditioning systems
- Diagnose refrigeration, electrical, airflow, and condensate management issues via phone, email, and digital channels
- Guide customers and field technicians through troubleshooting steps to resolve equipment issues efficiently
- Determine appropriate solutions, including field repairs, component replacement, or factory returns
- Maintain high first-call resolution rates and deliver a professional, customer-centered experience
- Assist in interpreting alarms, error codes, wiring diagrams, and service manuals
- Build and sustain strong relationships with dealers, rental companies, contractors, and distributors
- Communicate complex technical information in a clear, accessible manner
- Escalate unresolved or sensitive issues appropriately while maintaining accountability
- Review and process warranty requests, ensuring compliance with company policies
- Document all findings, troubleshooting steps, labor authorizations, parts replaced, and root cause analysis
- Coordinate replacement parts, process repair authorizations, and manage warranty approvals
- Maintain accurate digital records for ongoing product quality analysis
- Update CRM and customer service databases regularly
- Utilize Microsoft Office, ERP, CRM, and other digital business tools efficiently
- Competitive hourly pay structure
- Medical, dental, and vision insurance options
- 401k retirement plan
- Paid time off and vacation benefits
- Opportunities for permanent employment and career advancement
- Associate degree or equivalent technical education preferred
- Minimum 3 years of experience in HVAC, refrigeration, electrical, mechanical, or industrial equipment troubleshooting
- EPA Section 608 Certification preferred
- Strong understanding of refrigeration systems, including compressors, expansion devices, refrigerant circuits, electrical controls, fan motors, VFDs, sensors, and electrical schematics
- Ability to read and interpret wiring diagrams and refrigeration schematics
- Excellent verbal and written communication skills
- Strong organizational and documentation abilities
- High proficiency with Microsoft Office Suite and digital business software
- Experience with ERP, CRM, warranty management, or service management software is highly desirable
- Growth-minded and goal-oriented, with a passion for technical problem-solving
- Demonstrates professionalism, patience, empathy, and strong customer service skills
- Adaptable to working with a wide variety of clients and technical challenges
- Proven ability to prioritize tasks and manage multiple projects efficiently
- Detail-oriented and committed to maintaining accurate records
- Comfortable with digital communication tools and modern business software
- Temporary-to-permanent employment structure offers growth and stability
- Collaborative team environment in Stafford, TX, with access to industry-leading resources
- All qualified applicants are encouraged to apply by clicking the job application button below
- Openwork is an Equal Opportunity Employer EOE
If you are an experienced HVAC professional with a strong technical background and a commitment to outstanding customer service, this is an excellent opportunity to advance your career. Apply today by clicking the job application button and take the next step as an HVAC Technical Support Specialist.