HVAC Service Technician
Location: Albany, OR
Job Type: Full-Time
Company: HireAligned
Salary: $26-34/hr
Category: General
Job Description Apply Now
The HVAC Service Technician role is a critical position responsible for diagnosing, repairing, and restoring heating, ventilation, and air conditioning systems for residential clients. As an HVAC Service Technician, you will handle demand service calls, resolve system failures, and conduct advanced troubleshooting to ensure optimal system performance and customer satisfaction. Your expertise in problem-solving and technical repairs makes you the go-to professional customers depend on when their HVAC systems malfunction. This full-time opportunity offers the chance to work with a reputable team at Advantage Heating & Air, based in Salem, OR, and provides an essential service that directly impacts the comfort and safety of homeowners in the local community.
As an HVAC Service Technician, you will be responsible for a variety of technical and customer-focused tasks. Your primary responsibilities will include diagnosing and repairing a range of residential HVAC systems, such as furnaces, heat pumps, air conditioning units, and ductless mini-splits. Your ability to troubleshoot complex electrical, mechanical, and airflow-related issues will be essential in providing high-quality repairs that address problems efficiently and effectively. After each repair, you will test systems to ensure proper operation and maintain safety standards.
Customer communication is a vital component of the HVAC Service Technician role. You will interact directly with homeowners, explaining system issues, repair options, and recommendations in a clear and professional manner. By presenting repair versus replacement options transparently, you will build trust and foster long-term customer relationships. Your technical expertise will also support revenue generation by identifying additional repair needs, system upgrades, and potential replacement opportunities. Offering value-adding products such as indoor air quality solutions and maintenance memberships will be part of your responsibility, always prioritizing customer needs and ethical service delivery.
Effective documentation and use of technology are integral to this role. You will be expected to maintain detailed job notes, upload photos, and accurately record all work performed using platforms like ServiceTitan or similar CRMs. Keeping digital records organized and up-to-date ensures smooth communication with dispatch and sales teams, and supports efficient coordination for follow-up or escalation when necessary. Your attention to detail will help maintain high standards of service and support business operations.
Teamwork and communication are crucial in the HVAC Service Technician position. You will coordinate regularly with the dispatch team to provide updates on job progress, delays, and availability, ensuring schedules remain efficient. Collaboration with installation and sales teams is also important, particularly when replacement opportunities or escalations arise. Your ability to support smooth transitions and handoffs contributes to seamless customer experiences and operational success.
To excel as an HVAC Service Technician, you should have strong experience in HVAC diagnostics and repair, with the capability to independently troubleshoot complex system issues. A solid understanding of electrical systems, airflow dynamics, and refrigeration principles is necessary. Excellent communication and customer service skills are required to interact effectively with clients and team members. Familiarity with ServiceTitan or similar CRM platforms is preferred, and a valid driver’s license with a clean driving record is required.
Success in this role is measured by a high first-time fix rate, efficient repair times, accurate diagnostics, and thorough documentation. Consistently generating value-driven recommendations and qualified sales leads also contributes to organizational growth and customer satisfaction. The compensation structure includes an initial hourly rate during a training period, transitioning to performance-based pay after 60 days.
Working as an HVAC Service Technician at Advantage Heating & Air in Salem, OR, offers the opportunity to play a vital role in supporting home comfort and safety. The company values service excellence, technical integrity, and customer trust, providing a supportive environment where your skills and contributions are recognized. Take the next step in your HVAC career by applying today and become an engine of reliability and expertise in the community.
HVAC Service Technician - Summary- Diagnose, repair, and maintain residential HVAC systems
- Deliver excellent customer service and build trust through clear communication
- Identify opportunities for system upgrades and value-added services
- Utilize digital tools and maintain accurate service documentation
- Coordinate with dispatch, sales, and installation teams for seamless operations
- Diagnose and repair furnaces, heat pumps, air conditioners, and ductless systems
- Troubleshoot electrical, mechanical, and airflow issues
- Test systems post-repair to ensure functionality and safety
- Explain repair solutions and options to customers
- Present and document recommendations for repairs or replacements
- Offer memberships and additional products when beneficial
- Complete detailed job notes and upload records in ServiceTitan
- Communicate job status with dispatch and coordinate team efforts
- Hourly compensation during training period (typically 60 days)
- Performance-based pay following training
- Opportunities for additional earnings through lead generation and product offerings
- Proven HVAC diagnostic and repair experience
- Ability to independently troubleshoot and resolve complex issues
- Strong knowledge of electrical systems, airflow, and refrigeration
- Excellent customer service and communication skills
- Experience with ServiceTitan or similar CRM preferred
- Valid driver’s license and clean driving record required
- Technically skilled with a focus on accurate diagnostics and first-time fixes
- Customer-oriented and able to build trust through honest communication
- Efficient, detail-oriented, and organized with documentation
- Proactive in identifying service and sales opportunities
- Collaborative team player with strong work ethic
- Role based at Advantage Heating & Air’s Salem, OR office
- Full-time employment with structured advancement opportunities
- Supportive company culture focused on service excellence and integrity
- Applicants encouraged to apply by submitting their application using the job application button
Advantage Heating & Air is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.