HVAC Service Technician
Location: Salem, OR
Job Type: Full-Time
Company: HireAligned
Salary: $26-34/hr
Category: General
Job Description Apply Now
The HVAC Service Technician is responsible for diagnosing, repairing, and restoring heating, ventilation, and air conditioning systems for residential customers. This essential role ensures that customers’ HVAC systems are functioning efficiently, reliably, and safely. As a key member of the service team, the HVAC Service Technician addresses demand service calls, resolves system failures, and performs advanced troubleshooting using technical expertise and high standards of workmanship. This position offers the opportunity to make a direct impact on customer satisfaction while supporting business growth through service excellence, repair recommendations, and value-driven solutions. The HVAC Service Technician role is open to motivated professionals eager to deliver superior results and grow within the HVAC industry.
Working as an HVAC Service Technician provides a dynamic and rewarding environment, especially for those who enjoy hands-on problem-solving and customer interaction. Team members are trusted to be the technical experts customers rely on when their HVAC equipment malfunctions. This role requires a blend of technical skill, customer service, and a commitment to continuous professional growth. As an HVAC Service Technician, you will interact with a range of HVAC systems, from furnaces and heat pumps to AC units and ductless solutions, ensuring each system operates at peak performance.
In this position, you will have the opportunity to work with a variety of tools and industry-leading software, such as ServiceTitan, to document work, track job progress, and communicate with both team members and customers. The HVAC Service Technician position rewards those who are proactive in identifying system improvement opportunities and who excel at explaining complex technical concepts in a clear, customer-friendly manner. Your ability to build trust with customers through transparency and expert recommendations is crucial to long-term business success.
This role is ideal for HVAC professionals who possess a strong background in diagnostics and repair, enjoy working independently as well as part of a team, and are committed to providing top-tier service. As an HVAC Service Technician, you will also play a critical part in generating sales leads, recommending system upgrades, and offering additional products or services that enhance the customer’s home comfort and system efficiency. Comprehensive documentation, attention to detail, and effective team coordination are all vital components of this role.
If you are looking for a challenging and fulfilling career as an HVAC Service Technician, we encourage you to apply by clicking the job application button. Bring your expertise and commitment to excellence to a role that values technical proficiency, customer satisfaction, and professional growth.
HVAC Service Technician - Summary- Diagnose, repair, and restore residential HVAC systems to optimal performance.
- Deliver exceptional customer service and provide clear repair or replacement recommendations.
- Utilize advanced troubleshooting skills to resolve issues efficiently and effectively.
- Leverage industry-leading software to document work and communicate with the team.
- Diagnose and repair furnaces, heat pumps, air conditioning units, and ductless systems.
- Troubleshoot electrical, mechanical, and airflow-related issues in HVAC systems.
- Perform high-quality repairs, ensuring systems are safe and operational after service.
- Communicate system issues, repair options, and recommendations to customers clearly and professionally.
- Present repair versus replacement options honestly, building customer trust.
- Offer memberships, indoor air quality products, and add-ons when they provide real value.
- Identify additional repair needs and system improvements, generating qualified leads for the sales team.
- Complete detailed job notes, including diagnostics, work performed, and recommendations.
- Upload photos and maintain accurate digital records using ServiceTitan or similar CRM tools.
- Coordinate with dispatch, installation, and sales teams for efficient job scheduling and escalation as needed.
- Compensation includes hourly pay during the initial training period, followed by performance-based pay.
- Opportunities for additional earnings through lead generation and value-added recommendations.
- Potential access to company benefits package, subject to company policy.
- Proven experience in HVAC diagnostic and repair roles, preferably in residential settings.
- Ability to independently troubleshoot and resolve complex system issues.
- Strong understanding of electrical systems, airflow dynamics, and refrigeration principles.
- Excellent communication and customer service skills.
- Experience with ServiceTitan or similar customer relationship management software is preferred.
- Valid driver’s license and a clean driving record are required.
- Technically skilled and detail-oriented with a passion for problem-solving.
- Exceptional communicator who can explain technical concepts to customers in an understandable manner.
- Proactive in identifying sales opportunities and recommending solutions that genuinely benefit the customer.
- Organized, efficient, and able to document all work accurately and thoroughly.
- Team player who collaborates effectively with dispatch, installation, and sales teams.
- Committed to continuous learning and professional development in the HVAC industry.
- The HVAC Service Technician position is open immediately.
- Applicants are encouraged to apply promptly by clicking the job application button to begin the hiring process.
- This role offers the chance to work with a respected HVAC company and advance your career in a dynamic, growth-oriented environment.
- Positive mention: Working in this area offers a supportive community and opportunities for professional development in the HVAC field.
- Advantage Heating & Air is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.