HVAC Maintenance Technician
Location: Salem, OR
Job Type: Full-Time
Company: HireAligned
Salary: $20-25/hr
Category: General
Job Description Apply Now
HVAC Maintenance Technician - SummaryThe HVAC Maintenance Technician plays a vital role in ensuring the comfort and safety of customers through regular maintenance, inspection, and service of heating, ventilation, and air conditioning systems. This position is essential for maintaining system performance, preventing equipment breakdowns, and supporting membership programs to enhance customer loyalty. As an HVAC Maintenance Technician, you will be responsible for performing seasonal tune-ups, comprehensive system inspections, and delivering exceptional customer service. The position supports the overall mission of providing reliable and efficient HVAC solutions, while fostering strong relationships with recurring customers and promoting retention through high-quality service.
Working as an HVAC Maintenance Technician offers the opportunity to be part of a dedicated team committed to delivering outstanding service and promoting system reliability. The role provides a platform for personal and professional growth, allowing individuals to advance their technical skills and contribute to the ongoing success and reputation of the company.
Duties & Responsibilities- Perform scheduled maintenance and tune-ups on a variety of residential HVAC systems, including furnaces, heat pumps, air conditioners, and ductless systems.
- Complete all VIP membership tune-ups in accordance with company checklists and industry standards, ensuring optimal system performance and safety.
- Inspect, clean, and test system components such as filters, coils, electrical connections, and overall system operations to guarantee efficient and safe function.
- Identify and document wear-and-tear, safety concerns, and potential failure points using field service software, maintaining accurate and detailed records of all findings.
- Communicate clearly with customers regarding recommended repairs, upgrades, or potential issues, offering education on system health without using high-pressure tactics.
- Collaborate with dispatch and other team members to provide real-time updates on job status, time tracking, material usage, and job completion details for accurate reporting.
- Support recurring service agreements and VIP membership programs by performing related maintenance visits and educating customers on the value and benefits of membership renewal.
- Build and maintain strong customer relationships by delivering professional, friendly, and informative service during every visit, reinforcing the company’s commitment to quality and reliability.
- Assist in identifying expired, expiring, or lapsed memberships and initiate communication with customers to support membership retention initiatives.
- Ensure all job information is thorough and complete to support follow-up, payroll, and reporting requirements, contributing to efficient operational processes.
- Compensation is structured with an hourly rate during the training period, typically 60 days, followed by performance-based pay.
- Opportunities for advancement and additional incentives may be available based on performance and company policies.
- Benefits packages, if provided, may include healthcare, paid time off, and other standard offerings in the HVAC industry.
- Experience in HVAC maintenance or service is preferred, with a strong emphasis on the ability to perform routine system inspections and tune-ups.
- Exceptional attention to detail and the ability to follow established processes and checklists.
- Excellent communication and customer service skills are essential for educating clients and building long-term relationships.
- Proficiency with tablets and field service software; experience with ServiceTitan is considered a plus.
- Ability to work independently, demonstrating strong time management and self-motivation.
- Must possess a valid driver’s license and maintain a clean driving record as required by company policy.
- Technically proficient and passionate about HVAC systems and preventive maintenance.
- Proactive in identifying issues and offering solutions that benefit both the customer and the company.
- Strong interpersonal skills, able to deliver a positive experience during each customer interaction.
- Adaptable, reliable, and committed to upholding company standards and values.
- Detail-oriented with a commitment to accurate documentation and follow-through.
- Interested in continuous learning and professional development within the HVAC industry.
- The HVAC Maintenance Technician is often the primary point of contact for recurring customers, making this role key in building trust and ensuring customer satisfaction.
- This position directly impacts customer retention, system reliability, and creates opportunities for additional services and upgrades.
- Applicants can look forward to working in a supportive environment that values dedication, quality service, and teamwork.
- Current openings provide an excellent chance to join a reputable company with a focus on growth, innovation, and customer-centric solutions.
- Interested individuals are encouraged to apply by clicking the job application button and submitting their application online.
This company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All qualified applicants are encouraged to apply.