HVAC Maintenance Technician
Location: Albany, OR
Job Type: Full-Time
Company: HireAligned
Salary: $20-25/hr
Category: General
Job Description Apply Now
The HVAC Maintenance Technician (also known as HVAC Tech) plays a pivotal role in ensuring the consistent performance, efficiency, and longevity of heating, ventilation, and air conditioning systems for Advantage Heating & Air. This full-time position is focused on performing scheduled maintenance, system tune-ups, and detailed inspections for a diverse customer base, with special emphasis on VIP membership programs. As an HVAC Maintenance Technician, you will be responsible for upholding the company's commitment to quality service and customer satisfaction. By proactively identifying system issues and providing educational support to customers, you will help prevent breakdowns, foster long-term relationships, and support the renewal and retention of VIP memberships.
Working as an HVAC Maintenance Technician offers a rewarding opportunity to develop your technical skills, interact with repeat customers, and directly contribute to the company's reputation for excellence. The role involves hands-on technical work, meticulous documentation, and regular communication with both customers and dispatch teams. Your ability to maintain high service standards and deliver a positive customer experience will be crucial to your success in this position. The HVAC Maintenance Technician position is based in Salem, OR, providing the advantage of working in a community-oriented environment with the support of an experienced team.
HVAC Maintenance Technician - Summary- Responsible for routine service, system tune-ups, and inspections of residential HVAC equipment.
- Acts as the company's representative for recurring service customers, particularly VIP program participants.
- Supports system performance, customer education, and service opportunity identification.
- Ensures comprehensive documentation of maintenance and inspection findings.
- Engages in real-time communication with dispatch and supports operational efficiency.
- Conduct seasonal maintenance and tune-ups on HVAC systems, including furnaces, heat pumps, air conditioners, and ductless systems.
- Follow company-standard checklists to perform VIP membership tune-ups.
- Inspect, clean, and test HVAC system components to ensure optimal operation and safety.
- Replace filters, clean coils, check electrical components, and verify system performance during each visit.
- Identify and document wear-and-tear, safety concerns, and potential system failure points with detailed notes and photographs.
- Communicate findings and recommended repairs or upgrades to customers in a clear, non-pressuring manner.
- Refer larger issues to the appropriate service technicians or sales team for follow-up.
- Provide professional, friendly, and informative service during every customer interaction.
- Educate customers on current system condition, maintenance requirements, and best practices for system care.
- Promote the value and benefits of the VIP membership program to customers.
- Maintain accurate and timely communication with dispatch regarding job status, schedule updates, and any delays.
- Track time, materials, and job completion accurately in the ServiceTitan field service software.
- Assist with scheduling efficiency and ensure all job information is complete for reporting and payroll accuracy.
- Support membership program renewals through education and demonstration of value.
- Identify expired or expiring memberships and communicate renewal opportunities to customers.
- Compensation begins with hourly pay during the training period, typically lasting 60 days, followed by performance-based pay.
- Additional benefits and incentives may be available to support employee well-being and professional growth.
- Previous experience in HVAC maintenance or service is preferred.
- Strong attention to detail with the ability to follow established processes and checklists.
- Excellent communication and customer service skills.
- Proficiency with tablets and field service software (ServiceTitan experience is a plus).
- Ability to work independently and manage time effectively to meet service schedules.
- Valid driver’s license and a clean driving record are required.
- Demonstrates a commitment to delivering high-quality, efficient maintenance visits.
- Accurately inspects and documents system conditions.
- Builds strong, lasting customer relationships and supports high membership retention rates.
- Effectively identifies service or sales opportunities through detailed inspections.
- Minimizes callbacks by ensuring thoroughness in maintenance procedures.
- Embraces company values and is proactive in supporting organizational growth.
- This role is essential for customer retention and the reliability of HVAC systems.
- Maintenance technicians are at the forefront of building trust and satisfaction among customers.
- The position offers opportunities for professional development and advancement within the company.
- Advantage Heating & Air encourages applications from all qualified candidates and is committed to equal employment opportunity (EEO).
If you are passionate about HVAC maintenance and customer service, and you are ready to make a difference in a supportive team environment, we encourage you to apply for the HVAC Maintenance Technician position today by clicking the job application button below. Take the next step in your HVAC career and join a company dedicated to quality and excellence.