Front Desk Receptionist
Location: BURLESON, TX
Job Type: fulltime
Company: Scott Custead - State Farm Agency
Salary: $30000.0 - $40000.0 per year
Category: Administrative
Job Description Apply Now
Front Desk Receptionist Job OverviewWe are seeking a Front Desk Receptionist for a full-time position with a leading State Farm Agency in Burleson, TX. As a Front Desk Receptionist, you will play a pivotal role in delivering superior customer service while supporting daily office operations. This role is ideal for individuals who are enthusiastic about helping others, possess strong communication skills, and thrive in a dynamic team environment. The position offers comprehensive training, so prior insurance experience is not required. The State Farm Agency values professionalism, a positive attitude, and a genuine commitment to customer satisfaction.
Key Responsibilities- Deliver exceptional customer service by responding promptly and efficiently to customer inquiries at the front desk and over the phone.
- Manage and direct incoming calls, ensuring that each inquiry is handled or routed appropriately.
- Provide accurate product and service information to customers, helping them understand their options and assisting with their needs.
- Resolve customer issues by offering effective solutions and alternatives within established timeframes; follow up to ensure complete resolution and satisfaction.
- Maintain organized records of customer interactions, process relevant documents, and manage customer accounts according to company protocols.
- Address customer complaints with professionalism, empathy, and a focus on delivering positive outcomes.
- Assist with general administrative tasks to support the effective operation of the front office.
- Willingness to obtain a Property and Casualty insurance license as required by the agency.
- Proficient with computers and office software, demonstrating strong technical and organizational skills.
- Excellent verbal and written communication abilities, with a clear, patient, and professional approach to customer service.
- Strong phone contact handling skills, including active listening and the ability to make outbound calls as needed.
- Ability to multi-task, prioritize workload, and manage time effectively in a fast-paced environment.
- Genuine interest in helping customers, with a patient, empathetic, and positive demeanor.
- Capable of working collaboratively with peers while maintaining a high standard of professionalism at the front desk.
- Strong problem-solving abilities and attention to detail when addressing customer needs.
The Front Desk Receptionist role offers valuable experience in the insurance industry, with opportunities for professional development and potential advancement within the State Farm Agency office in Burleson, TX. You will gain insights into customer relations, office administration, and insurance operations, while enjoying a supportive and inclusive work environment.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
Working in Burleson, TX, offers a welcoming community and a great place to build your career in the insurance industry.