Front Desk Receptionist
Location: Manassass, VA
Job Type: Direct Hire
Company: Shimla Medical Center
Salary: $18
Category: Non-Provider
Job Description Apply Now
Front Desk Receptionist Job OverviewThe Front Desk Receptionist plays a vital role in creating a welcoming environment for all patients and visitors at Shimla Medical Center. In this full-time position, based in Manassas, VA, the Front Desk Receptionist is responsible for providing excellent customer service while managing a variety of administrative and clerical tasks. The ideal candidate will ensure that all patients and visitors are assisted promptly and professionally, contributing to the smooth daily operations of the medical office.
Key Responsibilities- Greet patients and visitors courteously, ensuring everyone is properly screened and directed to the appropriate department or personnel.
- Efficiently answer and manage all incoming phone calls, addressing inquiries or routing them as needed.
- Schedule office appointments accurately, confirming times and ensuring proper documentation within the electronic health records (EHR) system.
- Enter required patient demographic information into the EHR, maintaining accuracy and confidentiality at all times.
- Verify insurance benefits, co-payments, and deductibles for upcoming office visits to ensure proper billing and patient understanding.
- Review patient accounts for any outstanding balances prior to scheduled visits and collect payments as appropriate.
- Monitor and review the daily office schedule, adjusting as necessary to accommodate patient and provider needs.
- Explain necessary paperwork and consent forms to patients, ensuring all documents are completed, signed, and accurately scanned into the EHR system during the office visit.
- Schedule follow-up visits during the checkout process, providing clear instructions to patients regarding their next steps.
- Adhere to company policies and procedures, including strict compliance with HIPAA standards regarding patient privacy and confidentiality.
- High school diploma or equivalent required.
- Strong interpersonal and communication skills to interact effectively with patients, visitors, and medical staff.
- Proficiency in basic computer applications, with experience using electronic health records (EHR) preferred.
- Ability to multitask and manage time efficiently in a fast-paced medical office environment.
- Detail-oriented with a commitment to maintaining accuracy in data entry and patient records.
- Previous experience in a front desk or receptionist role in a healthcare setting is a plus.
Working as a Front Desk Receptionist in Manassas, VA offers the opportunity to be part of a dedicated healthcare team in a vibrant and growing community. The medical center values professionalism, patient-centered service, and teamwork, providing a supportive environment for career growth and skill development.
Legal DisclaimerShimla Medical Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.