Field Service Manager
Location: Brentwood, TN
Job Type: Contract To Hire
Company: IDR
Category: All Other
Job Description Apply Now
The Field Service Manager role is a vital position within the technology infrastructure industry, responsible for overseeing all aspects of technical field service operations. This full-time position is essential for managing the deployment and maintenance of technology systems at client sites, ensuring the highest standards of service delivery and customer satisfaction. As a Field Service Manager, you will provide leadership to a team of field technicians, engineers, contractors, and vendors, coordinating complex projects and ensuring the seamless installation, configuration, troubleshooting, and maintenance of technology solutions.
This Field Service Manager opportunity offers a challenging and rewarding environment for professionals with a background in field engineering, project management, and technology services. You will play a key role in supporting site surveys, assessing technical requirements for new installations and upgrades, and developing detailed project scopes and schedules. Your ability to manage resources, communicate effectively with clients, and resolve technical issues will contribute directly to the success of each project.
As the primary point of contact for field service activities, you will be responsible for maintaining strong client relationships and ensuring that all project milestones are met within established timelines. The Field Service Manager position requires a deep understanding of field technology, networking, telecommunications, or low-voltage systems, as well as excellent organizational and problem-solving skills. You will have the opportunity to work with an industry-leading organization known for its commitment to employee success and customer satisfaction.
Located in Brentwood, Tennessee, this role provides the added benefit of working in a vibrant and growing technology hub, with access to a supportive team and a collaborative work environment. As a Field Service Manager, you will be encouraged to take initiative, drive continuous improvement, and contribute to the ongoing success of both your team and the company as a whole. If you are seeking a dynamic career with opportunities for growth, professional development, and recognition, this position is an excellent fit for you.
Field Service Manager - Summary- Lead and coordinate field service operations for technology infrastructure projects
- Manage a team of technicians, engineers, contractors, and vendors
- Oversee project deployments, installations, troubleshooting, and maintenance
- Serve as the main point of contact for clients and project stakeholders
- Manage and coordinate field service teams during installation and service projects
- Conduct or support site surveys to assess technical requirements for installations/upgrades
- Develop project scopes, schedules, resource requirements, and implementation plans
- Oversee the installation, configuration, troubleshooting, and break/fix activities in the field
- Serve as the primary contact for all project-related field activities and customer communication
- Ensure adherence to quality and safety standards during all field operations
- Monitor project progress and resolve issues to ensure timely completion
- Maintain accurate documentation and reporting for all field service projects
- Competitive compensation package commensurate with experience
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee stock ownership program
- Access to a dedicated engagement manager for ongoing career support
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner
- Opportunities for professional growth and advancement with an industry-leading organization
- Minimum of 3 years of experience in field services, field engineering, or technology installations
- Proven project management experience in technology deployments, repairs, and upgrades
- Strong understanding of field technology, networking, telecommunications, or low-voltage systems
- Demonstrated experience coordinating technicians, contractors, vendors, or other field resources
- Excellent organizational, communication, and customer-service skills
- Detail-oriented leader with a proactive approach to managing field teams
- Effective communicator able to maintain strong client relationships
- Problem-solver with the ability to handle complex technical challenges in the field
- Committed to delivering high-quality service and ensuring customer satisfaction
- Adaptable and able to thrive in a fast-paced, dynamic technology environment
- This position is based in a thriving technology market, offering access to a collaborative and supportive team
- The company has over two decades of proven industry experience and a strong reputation for employee engagement
- Comprehensive legal and EEO compliance is maintained at all times
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
- The company invites applicants to voluntarily self-identify for compliance with civil rights laws and regulations; submission is voluntary and confidential, in accordance with legal requirements
If you are ready to take the next step in your career as a Field Service Manager, click the application button to submit your application and join a company committed to your professional success and growth.