Field Service Engineer – Bilingual (English/Chinese or Korean/Chinese)
Location: Johns Creek, GA
Job Type: Direct Hire
Company: TRC Talent Solutions
Salary: $50,000 - $70,000 Per Year
Category: Technology
Job Description Apply Now
DropletAI Services is actively seeking a dedicated and skilled Field Service Engineer – Bilingual (English/Chinese or Korean/Chinese) to join our growing team. This position is essential for supporting onsite automation projects in warehouse, distribution center, and manufacturing environments. As a Field Service Engineer, you will play a vital role in the installation, commissioning, maintenance, and troubleshooting of advanced automation systems. The ideal candidate possesses strong technical skills, a passion for learning, and the ability to communicate fluently in English and either Chinese or Korean.
This opportunity is designed for professionals who thrive in dynamic, field-based roles and are eager to contribute to the ongoing innovation within the automation and robotics industry. Field Service Engineers at DropletAI Services are instrumental in ensuring our automation solutions are installed and operated efficiently across various client sites. While current projects are focused near Kennesaw, Georgia, this position will support future projects in different locations throughout the United States and potentially abroad. Candidates who reside near Kennesaw, Atlanta, Marietta, Acworth, Woodstock, or neighboring areas are encouraged to apply, but the role remains open to individuals willing to travel as project needs evolve.
Field Service Engineers should anticipate significant travel, with travel percentages potentially ranging from 80% to 90% depending on project assignments. DropletAI Services is committed to building a sustainable field execution model, prioritizing engineers located near active projects or arranging travel based on each engineer's home base to minimize unnecessary travel. This strategic approach supports both employee well-being and project efficiency.
As a Field Service Engineer – Bilingual (English/Chinese or Korean/Chinese), you will be involved in hands-on technical work, collaborating closely with project managers, customer site teams, remote engineers, and vendor representatives to ensure seamless project delivery and post-installation support. Your responsibilities will span a broad spectrum, from direct system installation and troubleshooting to preparing project documentation and adhering to site safety protocols. Your expertise and communication skills will be vital in supporting clients, resolving technical challenges, and ensuring that automation systems meet performance expectations.
Being a part of DropletAI Services means joining a forward-thinking company dedicated to delivering innovative automation solutions and fostering professional growth. Our mission is to drive operational efficiency and reliability for our clients by leveraging cutting-edge technology and a highly skilled field service team. If you are passionate about automation, robotics, and field service engineering, and possess bilingual proficiency in English and either Chinese or Korean, we encourage you to apply and become a key contributor to our team’s success.
Field Service Engineer – Bilingual (English/Chinese or Korean/Chinese) Summary- Support installation and commissioning of automation systems on client sites, including warehouses, distribution centers, and manufacturing facilities.
- Collaborate with project teams and clients to ensure successful project execution and system go-live.
- Significant travel required, with assignments across multiple U.S. regions and potential international opportunities.
- Opportunities for professional growth within a rapidly expanding automation solutions provider.
- Install, commission, and test automation systems, such as AMR/AGV systems, conveyors, sensors, and network devices.
- Troubleshoot hardware, software, network, and operational workflow issues onsite.
- Prepare daily reports, issue logs, testing records, and maintain thorough project documentation.
- Coordinate with project managers, customer teams, remote engineers, and vendor partners for effective project delivery.
- Adhere to site-specific safety, security, and operational procedures.
- Support system validation, user training, final handover, and post-go-live stabilization.
- Competitive compensation structure, including eligibility for profit sharing for strong performers.
- Travel opportunities for project assignments across various locations.
- Flexible employment structure options, including full-time, project-based, or contract arrangements as discussed with the hiring team.
- Opportunities for ongoing professional training and career advancement within a growing company.
- Bilingual proficiency in English and Chinese or English and Korean is required.
- Interest in robotics, automation, mechatronics, industrial engineering, IT, networking, or field service.
- Strong hands-on capability and a willingness to learn new systems and technologies.
- Ability to work onsite in environments such as warehouses, factories, and distribution centers.
- Basic English communication skills and the ability to follow written and verbal instructions.
- Reliable, detail-oriented, and adept at solving practical problems in the field.
- Willingness and ability to travel as required by project assignments.
- Bilingual in English/Chinese or English/Korean.
- Experience with AMR, AGV, robotics, warehouse automation, manufacturing automation, PLCs, sensors, networking, IT support, or equipment maintenance is a strong plus.
- Prior onsite experience in factories, warehouses, distribution centers, logistics, or industrial environments preferred.
- Ability to read basic technical drawings, electrical diagrams, network diagrams, or equipment manuals is advantageous.
- Comfortable working with customer-facing project teams and adapting to changing project requirements.
- Prior automation experience is preferred but not required; comprehensive training is available for candidates who are hands-on, responsible, and eager to learn.
- Role may include full-time, project-based, or contract structure, with flexibility based on project requirements and candidate preference.
- Current projects are located near Kennesaw, Georgia, with future assignments potentially across the U.S. and internationally.
- Join DropletAI Services and be part of a team that values innovation, professional development, and operational excellence in the automation sector.
If you are ready to take the next step in your career as a Field Service Engineer – Bilingual (English/Chinese or Korean/Chinese), apply today by clicking the application button. Contribute your skills to impactful projects and grow with an industry leader in automation solutions.