Customer Service Representative (4-40 Licensed)
Location: BOCA RATON, FL
Job Type: fulltime
Company: Bob Wylin - State Farm Agency
Salary: $37440.0 - $41600.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative (4-40 Licensed) Job OverviewWe are seeking a dedicated and service-oriented Customer Service Representative (4-40 Licensed) to join our team on a full-time basis. This role is based in Boca Raton, FL and is an excellent opportunity for individuals looking to start or advance their career in the insurance industry. As a valued member of a State Farm Agency, you will play a crucial part in supporting daily office operations, assisting clients, and contributing to a positive team environment. This employment type is full-time, offering both stability and the chance to develop professionally within the organization.
Key Responsibilities- Perform a variety of administrative and office support tasks, including answering telephone calls, greeting and directing visitors, and utilizing in-house systems to manage daily operations.
- Handle billing inquiries, process customer payments, and follow up on overdue accounts to ensure timely resolution and customer satisfaction.
- Serve as a liaison between clients and agents, ensuring effective communication and prompt response to client needs.
- Update policyholder contact information, including phone numbers and email addresses, to maintain accurate client records.
- Provide proof of insurance to customers by printing, faxing, or sending documents as needed.
- Must be able to obtain a valid Florida 4-40 Resident Customer Representative license prior to starting employment.
- Previous experience with State Farm is preferred but not required.
- Ability to pass a background check; candidates must have a clean criminal history.
- Demonstrated dependability and a proven record of delivering excellent customer service.
- Strong verbal, written, and listening communication skills, with a professional phone manner.
- Quick learner with the ability to adapt to new processes and systems efficiently.
- Reliable transportation to and from work is required.
- Base pay with the opportunity to earn monthly bonuses based on performance.
- Paid time off, including sick days and vacation.
- Retirement plan options to support your long-term financial goals.
- Health insurance coverage for your well-being.
- Valuable on-the-job experience in a reputable insurance agency.
- Growth potential and opportunities for career advancement within the agency.
Located in Boca Raton, FL, our agency offers an inviting work environment within a vibrant community known for its excellent amenities and quality of life. Joining our team provides the chance to build your career while enjoying the benefits of working in this dynamic area.
Additional InformationThis position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.