Email Quality Assurance Analyst
Location: Addison, TX
Job Type: Contract
Company: IDR
Category: Quality Assurance
Job Description Apply Now
Email Quality Assurance Analyst Job OverviewThe Email Quality Assurance Analyst plays a crucial role in the ongoing success of digital communications within the hospitality industry. As an Email Quality Assurance Analyst, you will work closely with cross-functional teams to ensure all guest-facing emails—including booking confirmations, promotional offers, and service updates—meet the highest standards of accuracy, consistency, and professionalism. This role is essential for maintaining the integrity of digital guest interactions, helping to create a seamless experience across multiple platforms and devices.
Key Responsibilities- Develop and implement comprehensive test plans and test cases for all email communications and workflows, ensuring robust testing coverage for different scenarios.
- Validate email triggers, dynamic content, formatting, personalization, and deliverability to ensure messages display correctly and reach intended recipients without errors.
- Identify, document, and track defects using industry-standard QA tools, collaborating closely with development and marketing teams to ensure timely resolution of issues.
- Ensure all email communications adhere to brand guidelines, accessibility standards, and regulatory requirements, supporting compliance and a consistent brand image.
- Support user acceptance testing (UAT) for new email features and marketing campaigns, providing clear feedback and ensuring requirements are met prior to launch.
- Maintain thorough, up-to-date documentation of testing processes, test cases, and outcomes to support transparency and continuous improvement.
- Minimum of 2 years of experience in quality assurance, user acceptance testing (UAT), or email testing, with a preference for experience in the hospitality or service industry.
- Demonstrated proficiency with email testing tools such as Litmus and Email on Acid, ensuring accurate rendering across various platforms and devices.
- Working knowledge of HTML and CSS for email, allowing for effective evaluation of email code and troubleshooting display issues.
- Familiarity with leading CRM or email marketing platforms, including Salesforce Marketing Cloud, Adobe Campaign, or Braze, to facilitate integration and testing processes.
- Experience using QA and test management tools, such as Jira or TestRail, for efficient tracking and resolution of defects.
- Exceptional attention to detail, strong analytical thinking, and the ability to communicate effectively with technical and non-technical stakeholders.
- Competitive compensation package designed to attract and retain top talent for the Email Quality Assurance Analyst role.
- Comprehensive benefits, including Medical, Vision, and Dental coverage, to support your well-being and that of your family.
- Opportunities for career growth within a leading organization in the hospitality industry, offering pathways for professional development.
- Collaborative, team-oriented culture focused on innovation and delivering exceptional guest experiences.
- Be part of a company with over 25 years of proven experience in the industry and a strong reputation in major markets.
- Take advantage of employee ownership opportunities and a comprehensive insurance package.
- Join a recognized leader, having received ClearlyRated’s Best of Staffing® Client and Talent Award for 11 consecutive years.
Working as an Email Quality Assurance Analyst in this organization provides a unique opportunity to contribute to the digital presence of a respected hospitality brand, while enjoying the benefits and professional growth potential of a supportive, well-established team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.