Dispatcher
Location: Tonawanda, NY
Job Type: Full-Time
Company: HireAligned
Salary: Starting at $25/hr
Category: Plumbing
Job Description Apply Now
Are you a highly organized professional with a passion for customer service and efficient operations? Frank's Mr. Plumber is seeking a dedicated Dispatcher to join our team. This role is essential for ensuring seamless daily operations, providing top-tier customer experiences, and driving service efficiency within our growing home services company. As a Dispatcher, you will play a pivotal part in coordinating technician schedules, optimizing service routes, and collaborating closely with both customers and team members to deliver exceptional results.
Frank's Mr. Plumber is known for creating a supportive work environment where employees are valued and offered opportunities for growth and advancement. We pride ourselves on delivering reliable plumbing solutions while fostering a workplace culture that encourages teamwork, professional development, and career satisfaction. Our company utilizes state-of-the-art technology, including ServiceTitan, to enhance operational efficiency and customer satisfaction. Working with us means joining a team that values your contributions and supports your career journey.
As a Dispatcher, your primary responsibility will be to effectively manage and coordinate the daily schedules of our field technicians. This includes monitoring progress, addressing real-time changes, and optimizing routes to ensure prompt and professional service. You will also play a critical role in maximizing booking opportunities by following up on leads, confirming appointments, and collaborating with both customer service and sales teams. Your ability to multitask, solve problems, and communicate effectively will be key to your success in this role.
This full-time opportunity offers a rewarding career for individuals who are detail-oriented, sales-minded, and committed to delivering outstanding customer experiences. If you are looking to make a meaningful impact within a reputable company and build a long-term career, we encourage you to apply today by clicking the job application button.
Dispatcher - Summary- Coordinate and optimize technician schedules for maximum efficiency.
- Serve as a key liaison between customers, technicians, and office staff.
- Maximize daily booking, lead conversion, and overall service performance.
- Uphold high standards of customer service and professionalism.
- Schedule and dispatch technicians based on skill set, location, priority, and call type.
- Monitor technician progress throughout the day and make real-time schedule adjustments as needed.
- Manage schedule gaps, delays, emergency calls, and shifting priorities to ensure optimal service delivery.
- Make outbound calls to confirm appointments, fill open schedule slots, and follow up on leads and estimates.
- Communicate scheduling updates and technician arrival times to customers professionally and promptly.
- Collaborate with the customer service and sales teams to maximize booked calls and convert leads into appointments.
- Maintain accurate and up-to-date schedules and customer records using ServiceTitan software.
- Identify opportunities to recommend additional services or connect customers with the appropriate sales team members.
- Respond to inbound leads with urgency and create a positive customer experience from the first interaction through to appointment completion.
- Work closely with technicians and office staff to ensure the daily schedule runs smoothly and efficiently.
- Follow up with customers on unscheduled calls and open opportunities to help drive business growth.
- Competitive compensation with performance-based bonus opportunities.
- Medical, dental, vision, and life insurance options.
- PTO (Paid Time Off), paid holidays, and a supportive work-life balance.
- 401(k) plan with company match to help you plan for your future.
- Ongoing training and career advancement opportunities within the company.
- Access to state-of-the-art technology and a supportive team environment.
- Minimum of 2 years' experience in dispatch, scheduling, logistics, or customer service.
- Previous experience in home services or related industries is preferred.
- Sales-minded approach with interest in lead follow-up and appointment conversion.
- Experience with outbound sales, inside sales, or appointment setting is a plus.
- Proficiency with scheduling or CRM software; ServiceTitan experience preferred.
- Exceptional communication, interpersonal, and organizational skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and effective in a fast-paced, dynamic work environment.
- Highly organized and detail-oriented, with the ability to manage multiple priorities efficiently.
- Demonstrates a strong commitment to customer satisfaction and professional service.
- Thrives in a collaborative team environment and communicates effectively with diverse stakeholders.
- Sales-oriented mindset with a drive to follow up on leads and convert opportunities.
- Quick to adapt to changing schedules and resolve unexpected challenges.
- Frank's Mr. Plumber is an Equal Opportunity Employer, committed to creating an inclusive and supportive workplace for all employees.
- This position is currently open and accepting applications.
- To learn more about our company values and services, visit our website.
- If you are looking for a fulfilling, long-term career as a Dispatcher and want to make a real impact, we encourage you to apply today by clicking the job application button.