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Desktop Support Technician

Location: Durham, NC

Job Type: contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking an onsite Desktop Support Technician to join one of our top consulting clients! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview / Day to Day Responsibilities:
In this role, you will provide exceptional customer service at the walkup service desk to quickly resolve incidents and expedite request fulfillment. Your day-to-day tasks will include offering remote support via phone using remote desktop tools, assisting employees with the installation, configuration, and troubleshooting of computer hardware, and supporting desktop software for corporate laptops. You will also be responsible for organizing tickets, independently troubleshooting issues, and managing the onboarding and offboarding process, including provisioning and deprovisioning user accounts and application access. Additionally, you will document and resolve tickets promptly, interact with vendor support for technical problems, and create and maintain internal IT knowledge base articles and end-user documentation.

Top Skills:

• 1+ year of experience working in an IT Service Desk/Help Desk Analyst role
• 1+ year of experience with Azure Active Directory, Microsoft Exchange, SharePoint, Teams, and basic network troubleshooting.
• 1+ years’ experience with Intune for Endpoint Services/Management (Windows or Mac)
• Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.

Nice to Have:

• Excellent customer service, attention to detail, communication, and documentation skills
• Must be a team player and willing to work “outside the box” to get things done as needed

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now