Customer Service Representative
Location: SAVANNAH, GA
Job Type: fulltime
Company: Meridth Lamas - State Farm Agency
Salary: $40000.0 - $50000.0 per year
Category: Customer Service
Job Description Apply Now
Customer Service Representative Job DescriptionMeridth Lamas - State Farm Agency is seeking a dedicated and professional Customer Service Representative to join its team. This full-time position provides key sales support and exceptional customer service to clients of a well-established State Farm Agent. Working as a Customer Service Representative, you will play a pivotal role in managing customer relationships and ensuring a positive experience for every State Farm Insurance customer.
As a Customer Service Representative, you will respond to client inquiries, assist with policy-related questions, and provide thorough support throughout the customer journey. Your efforts will help maintain and grow our valued client base, working closely with a collaborative team in Savannah, GA. This role offers a dynamic work environment in a city known for its vibrant community and historic charm.
Responsibilities- Answer incoming calls and greet clients with professionalism and warmth.
- Establish and maintain strong customer relationships, ensuring timely follow-up as needed.
- Deliver prompt, accurate, and friendly customer service, addressing questions related to insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
- Utilize a customer-focused, needs-based approach to educate clients about available insurance options.
- Support sales processes by collaborating with agency staff to meet customer needs and agency goals.
- Assist with administrative tasks and maintain detailed records of customer interactions and transactions.
- Sales experience (such as inside/outside sales representative, retail sales associate, or telemarketing) is preferred.
- Excellent communication skills, including written, verbal, and listening abilities.
- Strong self-motivation and the ability to work independently and as part of a team.
- Attention to detail and proactive problem-solving skills.
- Ability to assess customer needs and conduct effective interviews.
- Capacity to build rapport and relate effectively to customers.
- Property & Casualty license (must be able to obtain).
- Life and Health license (must be able to obtain).
- Competitive hourly pay with bonus opportunities.
- Commission options available for those with an active Life/Health license.
- Paid time off, including vacation and personal/sick days.
- Paid holidays.
- Retirement plan with matching contributions.
- Valuable hands-on experience in the insurance industry.
- Potential for career growth and advancement within the agency.
Employees in this role will represent a State Farm independent contractor agent and not State Farm Insurance Companies directly. Employment is contingent upon successful completion of applicable licensing requirements and training. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm Insurance Companies.