Customer Service Representative – Print Industry (CSR)
Location: Marietta, GA
Job Type: Contract To Hire
Company: Openwork
Salary: 0
Category: Customer Service / Call Center
Job Description Apply Now
Openwork is seeking a dedicated Customer Service Representative – Print Industry (CSR) to join our team in Marietta, GA. As a key liaison between clients and the internal account management team, this full-time role offers the opportunity to support innovative SaaS technology and marketing solutions within the dynamic printing sector. You will play an integral part in maintaining client satisfaction, ensuring the accuracy of print orders, and facilitating project fulfillment for a leader in the industry.
As a Customer Service Representative – Print Industry (CSR), you will be the first point of contact for routine client requests, providing timely and efficient communication to uphold high standards of service. Your organizational skills and attention to detail will be critical in managing print and fulfillment projects, supporting the smooth flow of operations, and contributing to the overall success of the team. This position is ideal for candidates who have experience in customer service, especially within account management or print production environments, and are passionate about delivering excellent client experiences.
Located in Marietta, GA, this full-time opportunity not only provides a supportive and growth-oriented environment but also offers the chance to collaborate with experienced professionals in the printing and marketing industry. Openwork values your commitment and provides resources for professional development and advancement into broader roles, such as account or project management. If you thrive in a fast-paced, client-focused setting and have expertise in print processes, this is an ideal opportunity to advance your career while making a meaningful impact for clients and colleagues alike.
Customer Service Representative – Print Industry (CSR) Summary- Serve as a primary contact for client inquiries, requests, and updates, ensuring a seamless communication process.
- Support account managers with the coordination and execution of print and fulfillment projects, maintaining the highest standards of accuracy.
- Work in a collaborative, innovative environment with opportunities for personal and professional growth.
- Serve as a point of contact for routine client requests and questions via phone or email, providing prompt and professional responses.
- Accurately enter print jobs into order management systems, reviewing job tickets for correct specifications, including stock, ink, finishing, bindery, and quantities.
- Coordinate with production staff to confirm schedules, deadlines, and delivery details, ensuring projects are completed on time and meet client expectations.
- Assist with customer campaigns, events, and promotional product projects by preparing proofs, presentations, and maintaining shipping trackers for effective campaign execution.
- Review invoices for accuracy and provide backup support for email correspondence and proof approvals to maintain operational integrity.
- Competitive hourly wage, reflective of experience and industry standards.
- Performance bonuses to reward exceptional contributions.
- Comprehensive retirement plan with company match to support your long-term financial goals.
- Paid time off and company holidays to encourage work-life balance.
- Healthcare, dental, and vision insurance options for you and your family.
- Opportunities for career advancement and ongoing training to support your professional growth within the company.
- 1-3 years of experience in customer service, account support, or a print-related environment.
- Preferred experience in print production or print customer service, with a strong understanding of print processes, terminology, and job workflows.
- Exceptional attention to detail and accuracy in data entry, ensuring all client orders are processed correctly.
- Proficiency with Microsoft Office Suite and familiarity with order management systems.
- Excellent written and verbal communication skills, with the ability to multitask while adhering to strict deadlines.
- Proactive and detail-oriented, with a passion for delivering outstanding service to clients.
- Comfortable managing multiple tasks and deadlines in a fast-paced environment.
- Collaborative team player who is eager to learn and grow within the print and marketing solutions sector.
- Resourceful and adaptable, with a commitment to maintaining accuracy and client satisfaction.
- This is a full-time position based in Marietta, GA, offering a positive, growth-focused work environment within a reputable company that has supported talent for over 50 years.
- Openwork is dedicated to bringing ease and thoughtfulness to the staffing industry, providing meaningful career opportunities for professionals seeking to advance their skills.
- To apply for the Customer Service Representative – Print Industry (CSR) role, click the job application button today and take the next step toward a rewarding career in customer service and print management.
Openwork is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.